Sam C.
I redeemed on 2/9/26 I have yet to…
I redeemed on 2/9/26 I have yet to receive anything. I Hate that we can not see if its pending or approved even. I reached out to customer support and all of a sudden there is a delay due to an issue on the payment processor side? oh but you can quickly accept payments to play right? This is crazy... i went on to yay casino which I highly recommend, 2 redemptions in less than a day turn around! great communication... Idk where to go and file a complaint. seems like a scam... just like the money factory... looking into filing a formal complaint. my account is already verified idk what else can possibly cause an other hold up..... I want my redemption as quick as you all take my money to play.....
Response from SweepLuxeFeb 23, 2026
Hello Sam, We apologize for the delay you've experienced since 2/9. Please note that your redemption request is officially logged and is about to be processed. As your account is already verified, we expect this to be completed shortly. Best regards, The SweepLuxe Team