SweepLuxeReviews of sweepluxe.com

I have been waiting on a pending redemption from sweepluxe since Feb 24, 2026 (its now March 16th, 2026) My redemption was approved a couple days after I put it in and they said 3 business days for payout but I never received anything. I cant reach out to them via live chat as their website is down temporarily for them to update supposedly. I emailed support and no one ever sent any kind of response. This is BY FAR the worst redemption process I've personally ever dealt with. I literally cant even get any answers or clarification at all.

Had high hopes for SweepLuxe but the support is just too slow. I’ve been waiting over 4 days for a response regarding my account verification. The games are decent, but if you can't get a simple question answered in a reasonable time, it's hard to stay. 2 stars for the game variety, but the service needs a lot of work.

Scamming P.O.S. company. I reached Peridot in their "VIP" 🙄 program back in December. My daily rewards never increased as their website says. They claimed to put a ticket in and I'd receive an email..3 months and sporadic check ins and no email. The last time I checked in on the ticket the chat person said there is no discrepancy in your daily rewards and that's final on the topic. Of course, I called him out and told him he can go to the VIP page and clearly see it says the daily is one amount and my daily is less and with the money I spend I am not going to accept him gaslighting me. Of course, he then replies he'll submit another ticket.... ALSO, IT CLEAR AS FREAKING DAY SAYS WHEN YOU UPGRADE LEVELS YOU'D RECEIVE A LEVEL UP BONUS AND EACH IS HIGHER THAN THE LAST. THEIR CUSTOMER SERVICE GASLIT ME OVER AND OVER AGAIN ABOUT THAT. NOW THEY ARE CONVENIENTLY DOWN???!! IM FILING ARBITRATION AGAINST THIS COMPANY AND GOING TO MY BANK TO DISPUTE ALL CHARGES!

I’ve been waiting since 2/1/2026 for a redemption of $4000.00. I’ve been told every week that the payment processor is down and that’s what is causing the delay. This is ridiculous. No one responds to emails sent. No one responds in the chat and now the website is down completely “for maintenance and updates”. I’ve never experienced anything like this before.

I redeemed a prize of 179$ they said they were about to process it, then the site went down and now there’s no response from support. It’s been almost 2 weeks. This has happened before and it means I will never be paid out. Avoid this site at all costs!

Redemption is unreliable. I’ve been trying for 3 weeks now to receive a $1000 redemption. The site is down for maintenance and the support team is very noncommittal to responding to ticket inquiries. I used to spend a good amount of money on the site, but now I’m not so sure. What’s crazy is I’m a sapphire tier loyalty member and I can’t even get a simple email response.

Redemption issues are extremely disappointing. I have been waiting a month to be paid now. First it was technical issues, then I re-verified the card to send payment. Customer support said they received all my documentation but cannot provide any updates week after week when I ask and have stopped responding to me. I have remained polite and cooperative throughout the process, but this is stressful and frustrating. I enjoyed the games and promos and really wanted to like Sweepluxe, but now I cannot recommend them to anyone due to poor communication and slow, unreliable payment processing. I will update my review once I receive my redemption.

I sent them multiple pictures so I could get my money,,the computer won't take the pictures,so they should do them manually,but they won't,,I told them just pay me on my chime like u did the first time,the said it has to be the card I use to purchase coins,,which is my girl card,well I used my chime before to,,but they made us take multiple pictures,but they can't see any of they,I know they can manually do,,but they blocked me off the site an kept my money,,I advise,never play on this site,they will steal your money