SweepLuxeReviews of sweepluxe.com

The whole redemption has been a mess. I have been waiting over a week for my redemption to process and every time I ask for an update it’s the same response. They also take long to respond via email. Customer service needs to do better.

**Update** Upon readingthe response from the Sweep Lux support team, I emailed them to the email address that THEY provided below, and I have still not received a response from anyone. I also have still NOT received my redemption that I submitted February 13th, which means I have now been waiting OVER a month. So again, I highly advise everyone NOT to use this website in hopes to win any money! They have great customer service until it comes time for them to pay!.. and as you can see in their response below, they act as if they care and will work hard to correct their mistakes, but 2 weeks later, and nothing has still been done to address my complaint. I have spent a lot of money with this website. However, the first time I try to redeem my winnings, $600, customer service stopped responding as quickly as they used to, and I have continuously been given the run around about receiving my redemption. I submitted it on February 13th and have still not been paid. I would not recommend use of thos website because they mislead their customers and say that their redemption time is only 1-3 business days. So, if you do not want to be lied to, after putting so much money into this business, then I woukd definitely recommend not using this website!

I love them.!! Very FUN and super easy to play through everything.!! I would DEFINITELY RECOMMEND.!!!

Still waiting on multiple redemptions. Seems the only way to connect with support is on TrustPilot. I've sent multiple emails and tried to reach the live support to no avail. They responded on here for me to reach out to support, but that was useless. If you win on their site, the new game you'll play is will you get paid or not. So far, it's not looking good.

Stay away. I have been waiting for my redemption to process for about a month now. Contacted support multiple times but they are totally useless. The only info they provide is that there is an issue with the payment provider. They don't have an ETA and have mentioned that the payment provider isn't responding to them, and therefore, in their opinion it is not their issue. Anyway if you intend to cash out your winnings or have support available when issues arise, you are better off at any of the other similar sites. Personally I've had it with their support and my next interaction with them is going to be through an attorney with a formal case. I also wanted to add that in the past while chatting with support, they offered me free SC if I write a positive review for them on Trustpilot and send them a screenshot. So any of the positive reviews that you see are 99% likely to be by users who were offered incentives. Response to Sweepluxe: you have been giving me this exact response for a month, but won't tell me (even though I've asked you point blank more than 100 times) how long it will take to process. Hmm, I wonder why that is. Also, I've already reached out to the email address you mentioned in your message multiple times but didn't get a response. 2/24/2025 - the response to my original review from Sweepluxe indicated that the redemption was in the final stages and would be complete soon. Well, it must be crawling on its hands and knees because another 2 days have passed and still not a single word from them in terms of a response.

Just made a purchase about 20 minutes ago and I've tried every one of their games and it will not let me play any of them so it took my money and then would not let me play any of the games the game will load and then pop up a message saying please re-log in on every game and then I tried customer service and I will they won't respond that's ridiculous you put money in and you want to play

Scam site. Paid 9.99$ for 30sc and I am unable to use the sc because every game crashes upon loading. I’ve tried reaching out to support several times, but no one ever replies. STAY AWAY FROM THIS SITE

At first glance just another sweeps casino.But I purchased a 9.99 pack that came with gold and super coins.The superconductor being the sweepcoin.I had won over 100 in minutes,but when the redeeming came about,I had many technical issues,one minute they are showing the 100 dollar redemption back in my game account,then next it's gone.I used my skrill virtual card to purchase the package,and the redeemable balance by their rules is it must be used to deposit your winnings.So then co.es the rope a soap tactics of needing this and that,typical runaround, but no deposit,no record of it on my account or notifications, but then yet another required thing they ask for is screenshot your virtual card front and back,I wasn't aware that was possible,in which it's not,not to mention skrill won't allow this screenshot..Surprise°°°Anyway keep your own documents if playing this platform,screenshot everything and save all messages,and then when all else fails,pursue judgment if at all possible,lo g story short,these folks are very minipulative,worse of the worse.