Swap.com - Online Thrift & ConsignmentReviews of swap.com

Still haven’t received our order we made on 10/10/22. Why then are we getting this request for a review?

I'm missing the boots from the order, and no one is available by phone. I have not been able to get help. You have my money. I don't have the boots.

Always great products as described on the website. Have purchased many times and will keep watching for more great quality products at great prices.

I have not received my order. Tried to contact you but you never answered!

Placed my order 10/10/22. expected arrival date was 10/17 through 10/21. Order still shows processing and I've not received an email response with my order update or an expected shipping date. Text messages from the company are apologetic but otherwise unhelpful. It seems the company can't keep up with demand and should update their processing/shipping times to reflect that.

Really amazing things at a great price! Gems! Gems! Gems!

I placed my order 10/11. It is 10/31 and it has not shipped yet. Apparently footwear is delayed due to inventory audits. This was not an email I received from them or a notice on the site prior to placing my order. The company has not communicated it to me directly at all. They have a notice on their help page when you search "order not received". I have no idea when they plan on shipping my order and feel it would have been nice to know ahead of time without having to search for why my order hasn't shipped on their site. *Update* After 4 weeks I received 4 of the 7 pairs of shoes that I ordered. They didn't tell me I wasn't getting the other 3, I had to log in and see that I was refunded. On top of that they refunded the pairs as store credit when I had used partial store credit to pay. They should have refunded my card instead of store credit as I wouldn't have even had to use my card if I was only ordering the first 4 pairs. Now I've been waiting for a reply to my email regarding that issue.

I still don’t have my order. When I placed it, was given a delivery window of Oct 14-Oct 19. It’s Oct 31st and it hasn’t shipped yet. Customer service says they’re still processing orders that were placed before mine, which means they knew they were behind on processing when they promised shipping. This happened when I placed an order last year too. For my trouble, they only offered a coupon for my next order. Too bad there won’t be a next time.