SVMReviews of svmcards.com

Response from SVMMay 17, 2021

Thank you for the feedback, Patty. I am sorry about the trouble with your order and that our communication was lacking. We are continuing to integrate our systems with Blackhawk Network, and this feedback will help us improve.

Response from SVMApr 22, 2021

Hi - We're sorry for your experience. As detailed in our Terms & Conditions and FAQ, we ship all cards the next business day after payment clears. Depending on the selected shipping method, there could be delivery delays that are outside of our control. We know that rewards can be time-sensitive and do everything we can to deliver them promptly.

Response from SVMApr 15, 2021

Hello, Deb - I'm so sorry for your experience, and how this has complicated your travels. You can call the number on the back of the card to speak with an agent and request a refund or alternative card. The gift cards themselves are working correctly, but Choice Hotels made updates to their point of sale system and aren't able to accept the cards. We suggest calling Choice Hotels to voice your dissatisfaction.

Response from SVMApr 15, 2021

Hi, Mr. Herring - Thank you for speaking with our Customer Service team. As they explained, the funds are on hold until that pending (bogus) charge clears. I know it seems ridiculous for just 7 cents, but the rules are established by the payment networks (Visa and Mastercard) and don't have a minimum threshold. Once the pending charge clears off (which could be 7-10 business days), you'll be able to use the full $25 value. I don't have enough information to know how the charge was created or when specifically it will clear. I'm sorry for this experience, and appreciate your patience while waiting for it to clear.

Response from SVMApr 13, 2021

Thank you!