SVMReviews of svmcards.com

usually a five star. deliveries are a mess this year

Our son gave us £700 gift card last Xmas for Tui. Like other reviewers when I press access code it says bad request. I contacted Tui they can’t help. The customer service telephone number doesn’t exist. This is a huge sum of money to lose. Can someone from SVM reply. I have good news for everyone else in the same position with Tui vouchers. I went into my local Tui branch with the confirmation email and egift that doesn’t work. They gave this number to call: 0344 381 5045. Just received the code by email. Good luck all

Fulfillment and delivery was slow.

I like getting my bulk orders from SVM, but the shipping processing, etc. fees are way high. I would order more from them if the fees were cheaper. My budget is eaten up by all the fees they charge.

I called and emailed several reps without assistance and I received inaccurate/invalid info which created many unnecessary delays. I finally reached Shelly O. She helped quickly and answered all questions - and was nice! I wish I had reached her first. She even provided step by step directions to obtain a log in that I was able to forward to a colleague at another location. Once the order was actually placed, it was filled promptly.

I have been doing business with SVM for a few years now. I have never been offered a discount and I think we order plenty of gift cards in a year. SVM should offer specials periodically. Thank you!

- Frustrating to access e-card codes. - Unclear if you can purchase general Visa/Mastercard giftcards rather than store-specific gift cards. - When I tried to call to clarify the above question I was sent to different departments.

Overall everything worked out -- but the promise that was made to me initially went unfulfilled -- and I had to be the one to follow-up on it, rather than my rep.