SVMReviews of svmcards.com

Response from SVMNov 19, 2019

Glad to hear you're enjoying our service! Thank you.

Response from SVMNov 15, 2019

Chris - Congratulations on your bonus, but I'm sorry you're disappointed with the prepaid card. There are several reasons why prepaid cards aren't redeemable at ATMs, including protections against fraud and money laundering. They're also more secure than cash and easier for your company to manage and award. Many recipients use their cards to pay bills, buy gas or groceries, or offset other household expenses with the extra money. That frees up $200 from your budget that you would have spent on groceries (but paid with your card), so it is now available to spend on your non-retail purchase. Prepaid cards are designed to be extremely flexible, and can be redeemed anywhere their debit network cards are accepted — which is practically everywhere. I hope you can find a use for the card!

Response from SVMNov 19, 2019

We're happy to hear that!

Response from SVMNov 14, 2019

Christine - I'm very sorry for your experience and understand your disappointment. Your order was shipped via First Class Mail which, unfortunately, is not trackable; Our checkout process and FAQ explain this before finishing the purchase. When a First Class shipment appears to be lost, we ask customers to wait a few days for it to arrive before devaluing the cards, as the shipments have a tendency to arrive. After that wait, we can request devaluation of some brands of gift cards. Kelsey, SVM's Customer Care Manager, explained this to you over the phone on November 6th and promised to follow up with you a few days later with an update. On November 8th, we were able to devalue the card and Kelsey communicated this to you via email and voicemail. We hope your next shopping experience with SVM meets your expectations.

Response from SVMOct 16, 2019

It's our pleasure, Tamera! Thanks for your business.

Response from SVMSep 27, 2019

AJ - I'm sorry for your experience. You purchased a card, opted for First Class Mail shipping without tracking, and the shipment was lost. There's nothing we can do to find the item as there is no tracking, and the brand you purchased is not one we can devalue. Our shipping terms clearly state that we cannot replace First Class Mail shipments that are lost after they leave our facilities. Again, we are sorry your experience had matched the millions of happy cardholders we serve each year.

Response from SVMSep 27, 2019

Harold - I'm sorry for your poor experience checking your card balance. As you can imagine, no technological service can have 100% "up-time" and it sounds like you may have tried to reach us during a brief outage. Have you been able to confirm your balance? If we can help with anything, please contact us at 1-800-786-8028 or [email protected] .