SVAKOM UNITED STATES INC.SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ed S.
I bought a product from a secondary site,I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails,It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly
Joe S.
Not only are their products revolutionary. I was very pleasantly surprised with how quick and responsive their customer service was when I reached out to them. It felt personal. 5-stars on my books. Would definitely recommend.
SP
Device arrived broken. Have reached out to customer service twice and not been contacted to resolve issue.
Response from SVAKOM UNITED STATES INC.Mar 19, 2024
Hi Dear Consumer, We had contacted you but haven’t hear from you. Maybe our emails landed on your junk box. Would you please check and search whether there was email from SVAKOM customer service? So that we can figure out the product issue and proceed with the replacement. Looking forward to your reply.
Erik C.
Alex neo 2 was a terrible experience. the sizing is small for a bit over average size. all the speed settings are too fast. seems untested. But after speaking with customer service, they where super helpful and we found an arrangement. I will be a returning customer.
Joker K.
The customer service was amazing. They made it super easy to get a replacement Sam Neo.Its nice to know that they owner there warranty...Thanks again for all your help!
Dillon S.
The device doesn't really create much sensation. Perhaps its personal preference, but between the heating element doing essentially nothing and the lack luster sensation of the device's action, simple not enjoyable.
KAREL
Everything was perfect. I cannot complain. Thank you
Giuseppe V.
I bought a product from a secondary site a year earlier for my girlfriend. I had neither the receipt nor the proof of purchase. I wrote to customer service for a small problem and after exchanging a few emails they sent me back the product which arrived in just a few days. It should be noted that I had only made one attempt, I was just looking for a service center to send their product to but instead they even replaced it for me. They were great. I don't think there is better customer service in the world. I thank them publicly
