SVAKOM UNITED STATES INC.Reviews of svakom.net

I’m here to redeem myself and follow up on my previous experience review. Originally, I was unable to identify what model toy I have and tried my best based on the website to order a new power cord. The original is lost and a toy without power is basically no toy at all. Based on the website, I thought I had ordered the correct cord, so I was not very happy when I received a cable that didn’t work and was useless. After leaving my review, Doris from customer service at Svakom made it right. I sent in a photo of my (favorite) toy and it was identified. The correct power cord was sent to me right away. Great job!!!! Thanks!!!!

The customer service was unbelievable. I had an unusual issue which was immediately addressed, even though the solution was not a typical option. They remained in constant communication to ensure my issue was resolved. Not only a great product, but also great post purchase support.

High quality products. Fast and friendly customer service!

IMO - great customer service Got malfunctioning device and they replaced it with working model in about 2 weeks. Support is nice and responds quickly.

Purchased the Sam Neo about 1year ago. I was very happy with the device until it developed a small pinhole in the sleeve. I reached out to customer service and was told it was most likely a mfr. defect and I should fill out a warranty claim. I did so and was then told I should purchase a new sleeve for $35. I was also informed the sleeve should be replaced every 3-4 months which would make operating costs at least $105 per year. Not acceptable for a high end toy. As a result of the pinhole the device sucked lube into the housing and now it won't power up or charge. Also, I have written a review on Svokam's site pretty much stating these same comments but it was not published throwing doubt on those reviews. As I read this response it seems it is being suggested that the sleeve may reach a point where it cannot be properly cleaned and become a hygienic problem. If that is true should this be on the market? Can this pass germs from external genitalia to internal even if being cleaned properly? Is the sleeve porous?

Fantastic products at a premium grade user experience. I had a malfunction and I bought through the company’s website and they rectified it beyond my expectations very quickly and had the new product within a week of the issue being reported. Lovely people to deal with , generous philosophy and great products. Thank you

I had an issue with my product and reached out to svakom. They promptly responded and offered to replace with an even better, similar product. I appreciate the quick and clear communication! They also sent a tracking number of the item within a few days. I appreciate the prompt service!

After a couple uses, it just stopped working. I have bought a new charger in the whole 9 yards and it still will not work. I’m very disappointed. The thought has crossed my mind to go and buy another one, but I refuse if this is the type of product your company sells. Won’t take a charge at all