Mike
Fast replacment
We had a problem with one of their vibrators. After sending a video showing the problem they promptly sent a replacement. Great customer service. No need for proving receipt, etc. New unit works great

SVAKOM UNITED STATES INC. is a manufacturing company which design, research, manufacture and market premium adult toys.
SVAKOM UNITED STATES INC. (svakom.net) has 564 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Mike
We had a problem with one of their vibrators. After sending a video showing the problem they promptly sent a replacement. Great customer service. No need for proving receipt, etc. New unit works great
Aldona
I received my Erica as a gift and was really impressed—beautiful, easy to use, and… very effective. 😊 Unfortunately, it stopped working sooner than expected, which was a bit of a letdown. But when I reached out to customer support (without even having the receipt), they were super helpful and sent me a replacement right away. Really happy with the whole experience from start to finish!
Ján G.
Veľmi dobrý servis.
Gaël T.
They are very reactive and quick and they take time to understand the problem in order to find the best solution.
Laura
I had a specific problem with my svakom edeny. Everything worked, the standard mode worked manually, but I couldn't control it from my phone using the app. So i contacted Svakom by Email. They tried to help me, with some tips, but it still didn't work. So they sended me a replacement immediately. Now it works perfectly. Thank you.
HH S.
There were some problems, but the quick response was impressive
Aimee R.
I don’t understand why anyone likes these toys!!! I’ve spent so much money on these over price terrible motors total sex destroying toys! I just don’t get it! I’ve never bought one of this brand and thought it’s ok definitely never thought it was five star but total disappointment!!!!!! The toy store by my house sells this brand so I always wind up buying one today by accident when I saw the name on the box after I bought it in a hurry I almost fainted then to find out it’s a total weak piece of crap. My least favorite brand of toys!!!!!!!!!!!!! Lelo fun factory jaguar just about every brand except these crappy waste of money time energy the worst worst worst worst toys what’s wrong with anyone that likes these low budget things try something good and then go back to this cheap paper weights that cost way to much for the garbage you get! Never again will I waste my money I’m so mad
Response from SVAKOM UNITED STATES INC.Sep 8, 2025
Dear Customer, we are very sorry to bring you such a bad user experience. We guess that you may have bought a product that has been on display in offline stores for a long time, because we have not found your purchase record on our official website. If you buy a product that has been on display for many years, the battery performance of the product will indeed be affected. But it doesn’t matter, we will contact you and solve your problem!
Stuart S.
Superb customer service. When I had an issue with my Tyler, they were right on top of it and sent me a replacement. Wish all online merchant So we’re so accommodating.