Maddie
SCAM DO NOT BUY!!
I bought my Suvie on December 5th 2023 through Affirm, it was processed on December 26th 2023 and I didn't get it until January 22nd, but I’m one of the lucky ones based on the complaints on Better Business Bureau. I bought the latest Suvie machine, 3.0. The design is AWFUL! The machine is bulky and doesn’t fit on the counter for a small kitchen without giving it the proper ventilation, so the machine always overheats. For where you pour the distilled water in the 3.0 suvie, it’s very awkward because it’s a small hole and not a wide surface area to prevent spillage, so you always spill water all over the counter if you’re not using a funnel of some sort and it gets really annoying having to constantly dry the counter every time you refill it. Not only is it difficult to pour the water, but it’s also hard to see the fill line because it’s clear and it doesn’t help that water is clear so you almost always overfill it, or don’t fill it enough. Before I bought the 3.0, I was given the first model from a friend and the surface area to pour the water was much wider so it saved the water from spilling on the counter. However, the downside is that you can see all the white gross buildup with what looks like calcium or whatever. So you always have to keep emptying and wasting water to clean the dish. What’s even worse is that for the first model it was difficult to clean in some of the crevices so you would just have a buildup in the corners and sides. At least for the first model you could actually see the fill line since it was in white text not clear. The only reason why I upgraded to the latest model was because of the refrigeration feature, but I feel like it made the quality of the food turn out worse than when you don’t use it. The chicken seemed more dry, it didn’t pull apart as easily, the pasta got crunchy, etc. It’s such a scam to spend an additional $100 for an extra set of thin aluminum pans and a cheap silicone spatula and spoon that you can get at the dollar store. Based on my experience with the quality of the food and the price of about ‘$11.49’ per serving, it’s upsetting that if you want to upgrade to have more options you have to pay extra per person. Everytime Suvie does come out with a new meal, it’s always pReMiUm, so you’re stuck with the same meals every night for dinner, and it just gets tiring. It’s honestly not sustainable unless you’re willing to pay an extra $8 or so PER PERSON for them to upgrade a chicken to a salmon for a meal. With that much extra money per person, my partner and I can just go out to dinner to eat for about the same price, minus tips, and also get more food out of it. I understand the meals are “cheaper,” but you also get smaller portions for what you buy, so you’re just paying for the convenience, but you might as well just doordash dinner for your family with that price and you would get more food out of it plus it would taste WAY better. If you try the “100 day risk free trial” and you decide to return it because it’s also not working out for you and your family, good luck returning it. As of writing this on June 11th I have yet to receive my money back after starting the return process in March. Everytime I email them about it, I am always being promised that I will get my refund in 14 days or so. 3 months later and here we are, $300 down, which is a lot of money for me since I make minimum wage. After I email them to constantly get an update, they keep saying how they’ll let me know and keep me updated, but I HAVE BEEN THE ONLY ONE UPDATING THEM!! It’s false advertising that you’ll get your money back if you don’t like your product, but you actually never will!! On March 12th, I emailed their customer service team to request a refund and to send it back since it wasn't working out for me and my family and the meals were awful and they promised a "100 day risk free trial". They sent out a box for me to pack the suvie and its accessories in on March 21st, and it didn't arrive until March 27th. I sent the box and the accessories back within 30 days and it arrived at their facility as listed on the packing label they emailed to me. I emailed back on April 26th, to let them know it arrived and was told it will take '14 to 21 days for my refund to process and reflect on my account statement'. 3 weeks later, I emailed again on May 17th to get an update on the processing of my refund since I checked with an Affirm representative and told me the refund hasn't been processed through them. The email back said that they 'are currently in communication with the Affirm representative to process the refund' and that they will update me as soon as my refund has been processed. Again, a whole 3 weeks later, as of June 7th 2024 I have gotten no refund, hasn't been processed through affirm, and got no email.