SuvieReviews of suvie.com

The machine and meals work great and were delicious, however, customer service is a joke I immediately noticed a double charge after having tried multiple days to speak to someone I had it cancelled by my cc. Then I added extra meals for following delivery and when I went to check to see if they had been shipped, my account locked! Again could not get a hold of customer service!! Sooo they have lost a customer and I will lock my card to prevent multiple charges in future!

Customer service was incompetent and unhelpful. The machine is nice.

I think you guys have a great concept, but I think you need to work on it more. I am going on my third replacement unit and I’m still having issues with the refrigeration. Customer service takes way too long only being able to communicate via email is annoying and when they do call on the phone it’s like within 24 hours, but it would be better if you had a problem and you could call customer service and someone would be there to answer not leave a message and call you back. And come to find out I’m not the only one that has these problems. There’s a whole Facebook group that is having refrigeration problems.

Product itself is very good - works and cooks the meals extremely well. Very convenient and the app is pretty good. Where it all falls apart is the customer service and shipping. Orders don't arrive on predictable schedules, they are usually a day or two behind when they should arrive. This hasn't caused an issue with the actual food until the last order - it arrived with most of the food uncomfortable warm to the touch and all 3 dry ice bags empty and the box leaking. Dealing with support has been an absolute nightmare. You would think with the margins on this product that'd err in the side of the customer. Nope - they want a David Attenborough sized amount of video forcing me to sift through the trash and document every single issue that their poor handling caused. I gave them pictures that clearly show issues. I am almost 100% this is designed to put friction on the customer so they don't contact support. I am considering canceling and returning the device just on this experience alone.

We live in Arizona. It's hot here and often our boxes arrive with food partially thawed. I got tired of reporting the state of our deliveries. They often didn't arrive until after 8pm which meant they were on the delivery vehicle all day. It's been a frustrating experience

My very first shipment and the box arrived damaged and very. There was zero dry ice inside the box (which is why the box was all wet). I did go to customer service and talked to Arabella and she made it right with a credit. It was just very disappointing. My very first shipment was damaged.

We love the appliance but we ordered our accessories kit back in December - it's now March and we haven't received it. We have spoken with several customer service agents about this and every time they just say it will be shipped and we will receive a confirmation email. We never get an email and our complaint goes ignored.

Cooks food well. Spills water everywhere. If left unattended, damage could be done to kitchen. I've decided to cook all food by placing my Suvie in the bath tub. Only realistic way to avoid water damage. Customer service does not help with issues, they only copy and paste default guides which are not applicable to unique situations.