Sutter HealthReviews of sutterhealth.org

AVOID AT ALL COSTS. Good luck getting anyone to communicate with you or treat you like a person. Doctors constantly dismiss your symptoms and refuse to listen to you, it's utter hell trying to get your prescriptions refilled or see your GP (or any specialists for that matter), and they charge exorbitant fees for absolutely everything, even with stellar insurance. I need to get the hell out of this network, I've had enough.

1. Ask to see your records. My records said that the eye doctor had informed me about incipient cataracts, which he did NOT tell me in person. 2. Assume doctors do not answer calls after noon on Fridays. 3. You will often not be informed about test results. You must call them. Basically all follow up and accuracy of diagnoses of office visits fall on YOU. But if you are reading this, it is too late. Condolences.

From what we saw online I as a business owner I would never recommend this company to anyone.

I have experienced the same issues as all of the other one and two star reviews on Trustpilot. My experience has been at Sutter independent doctors, Sutter Hospitals, Sutter clinics and a Sutter Surgery Center. I didn’t like Sutter Roseville Hospital 31 years ago or any year since, but I was desperate to get surgery for a foot fracture after waiting 7 months! Sutter Health is an impossible bureaucracy and the Sutter System is broken. The climate and culture stinks of unprofessional, unethical behaviors and statements made by supposed health care professionals. The staff, some nurses and doctors should be held accountable. There is an inadequate grievance and complaint process. When you are able to contact a patient advocate by leaving a phone message and receiving a return call, it’s only after days of playing phone tag that you speak to a rude and annoyed human being. Then, nothing is done to resolve the problem. I was given lip service. There is not a phone number, email or an address to mail a complaint listed anywhere on the Sutter Website. When a patient calls the general phone number, the phone representative refers to the website to file a complaint. You can file a “sort of” complaint on Sutterhealth.org, but it’s difficult to find. On the first page of the Website Click the three lines on the top right of the page. Scroll down to “contact us.” It’s at the bottom in small print. Click on it. Then, scroll down to “Comments and Concerns” Click on Comments and Concerns. This is the link to file a complaint and have a patient advocate call you and respond by email. It seems to me transparency may be appropriate. How about a link to complaints and a patient advocate? I suggest ..,go straight to the California Medical Board. Or, ask to speak to a supervisor when you call the general line. You may have to call the supervisor several times to get the patient advocate number, but you will eventually get results, unfortunately, I promise you——you will not find a resolution from the complaint department. Be prepared for retaliation from any person you may be filing a complaint about and make sure you’re prepared to find a new provider. Complaints about unprofessional behavior leads to more unprofessional behavior at Sutter. Also, be prepared to be told inaccuracies about the law and your rights as a patient. The blame will be put on you, the patient, for not requesting a form or knowing how to navigate a system that has no order. I have a misdiagnosed dislocation fracture of my foot by a Sutter Independent doctor. I was trying to walk on a dislocation/ fracture injury for six months, because I was told it was a sprain and then an ankle ligament problem. One month after the correct diagnosis was made, I requested one prescription of TRAMADOL, so I could sleep at night, because the Motrin, Naproxen and then Celebrex I was prescribed over the previous 7 months was upsetting my stomach. I needed to prepare for surgery. I needed to clean my house which had not been thoroughly cleaned in months. I hired someone to help me, but I was still in pain at night and couldn’t sleep with the little work I tried to accomplish. I now have Narcotic Drug Use listed in my medical chart. I have tried to have the medical chart amended and I keep getting the run around by Sutter. I am being treated like a drug addict due to pain that Sutter caused and one prescription, A misdiagnosed fracture is excruciating. I think one prescription is reasonable for pain! I never signed a narcotic drug contract for more prescriptions or requested another. I was told by Sutter, it was state law to have me take drug tests for one prescription. It is not state law. It’s Sutter’s policy. Never fill a prescription for any narcotic pain relievers from Sutter Health. Narcotic drug use will follow you for life, I have no trust in Sutter and I have cancelled all appointments and tests.

This company doesn't provide receipts for any payments. Any time you want a receipt, you have to call. Absolutely ridiculous and should be illegal.

If I could leave less than one star I would. This review is not about the Doctors, all that I have seen have been a tentative and caring. My issue is with their billing and scheduling. I had a CT scan that their staff did not verify my health insurance and just assumed that they would not have to do pre authorization. They told us that it was approved, we did the scan, and then we found out that my insurance declined the charge. Our insurance said all Sutter had to do was submit a pre-authorization and they would cover the procedure. Sutter refused to submit this and now we are out thousands of dollars. Our second issue is that now they can't seem to keep our appointments. We have had more than one appointment rescheduled and each time the next available appointment is more than 4 months away. This means we have been waiting almost a year for three appointments to happen. If you are looking for a new doctor, don't look here, go elsewhere.

After a visit with Dr. Reece Fenning, in Sutter hospital Santa Rosa, I discovered my medical record listed “chronic opioid use disorder,” which is completely false — I have never used opioids. Errors like this are serious. They can follow you across healthcare systems, impact your treatment, and be seen by insurers. I requested a correction immediately and am still waiting for it to be fixed. If you see this provider, review your records carefully. Accuracy is essential in healthcare.

I’m writing to share an extremely frustrating and disappointing experience with Dr. Davarpanah and Sutter Health that raises serious concerns about their approach to both patient care and billing practices. I went in for what was supposed to be a routine annual exam, only to find out that discussing personal health concerns—even related to existing conditions—is not allowed unless it’s billed as a separate office visit. Seriously? What’s the point of an annual exam if you’re not even allowed to talk about your health? To make matters worse, I was charged nearly $400 because the doctor on her own decided to increase the dosage of a medication I was already taking. I never brought this up, and it certainly wasn’t based on any recent lab work. The decision was made using outdated blood tests from over a year and a half ago—even though my numbers have remained stable year after year. That’s not just arbitrary—it’s irresponsible. This entire experience felt impersonal, unfair, and frankly, like a blatant money grab. It’s deeply troubling to see a healthcare system more focused on padding bills than providing thoughtful, patient-centered care. And forget not, Sutter Health is a nonprofit organization. Or should they be called only for profit by scamming the patients they are supposed to treat. If this is how they treat someone trying to proactively manage their health, I fear for how they handle more serious issues. It’s now been nearly seven months. I’ve been bounced from department to department. I was told an “ethics committee” reviewed the case and stood by the charge. But no one ever contacted me for my side of the story. How can a review be fair when the patient is excluded entirely? The process has been completely opaque and lacking in accountability. At this point, I feel morally obligated to speak out. In my opinion, Dr. Davarpanah’s actions were unethical, and my trust in both her and Sutter Health is gone. I strongly advise others to think carefully before entrusting their care to this provider or this healthcare system. I will not be returning.