Network of hospitals and doctors serving more than 100 communities in Northern California. Includes health information and locator for hospitals, physicians and services.
Sutter Health (sutterhealth.org) has 93 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Jack G.
Sutter is now charging 2 visits for a yearly General Health Visit if you answer the Doctor's question « is everything else ok with your health? The company should only charge 2 visits if you have indicating the problem when booked the visit and should at list ask the Physician to indicate that if you answer the General health question with a potential issue insteadof:"no comment", you will be changed.
Ninthhour
Horrible the dr was just bad nurse was rough. Just a waste
SJM
I had an extremely bad experience with Sansum Clinic aka Sutter Health related to a minor surgical procedure. It was determined that I needed surgery two days after I had a cold and a low grade fever. I tested negative for COVID twice. This was fully disclosed to them at the time. They said that was not problem and proceeded with a pre-surgical exam, blood work, EKG, paperwork etc. They then contacted me the day before surgery and asked me to take yet another COVID test. I went out and purchased a COVID test, took it, and it came back negative (AGAIN). I sent them my results and a photo of the test. The nurse confirmed my surgery the night before and the morning of my surgery. I showed up at the appointment time (5 days later) after fasting (no food or water) since the night before and was told that they could not perform surgery on my very painful and infected foot (that I had already been living with all week and it had gotten much worse) because I had a fever less than 7 days prior. They said that I could have surgery done at the hospital instead and that was my only option. At this point I was hungry, dehydrated, and in severe pain. They had quoted my out of pocket for surgery at Sansum and I asked if the price would change at the hospital. They assured me that if it did, they would take care of it. Now I am stuck with a $2200 out of pocket expense that I was unprepared for and they refuse to cover it. I was not given a quote for this before surgery as is required by law (The "No Surprises" act) and I will be seeking legal advice. This is unethical and shifty. I will be looking for all new doctors and new insurance so that I no longer have to deal with unethical Sansum aka Sutter Health. My advice is that if you have a choice, I would go elsewhere.
Pam D.
Doctors delay important appointments and referrals. They don’t trust their patients know how they feel and what works for them. But patients know their bodies. They need to listen. They are also not up on anything of the latest. Behind the times. Where are our independent docs.
Ronald B.
This place is pretty crazy. I am supposed to have a procedure tomorrow, but it is not listed in my chart. I tried the online chat, but they insisted that this needs to be dealt with by a "specialist". I am now on hold with the "specialist" who has also not found the procedure in my file.
Shanna P.
15 minute consultation with a physician assistant to renew prescriptions = $576.00. Ridiculous, outrageous price.
John W.
It's a billing shit show! Stay clear of these charlatans!
Erhan E.
It is a highly commercial place. I would not call it a professional medical center. They are there just to take your money.
