Sutter HealthReviews of sutterhealth.org

Have had very poor service medically and difficulty scheduling appointments. Sansum was taken over by Sutter and things have only gone downhill.

Called both the San Jose and Los Gatos Sutter Health to make an appt with a new PCP, since mine retired. Both places told me they do not accept Medicare B. Very disappointed that they are discriminating against anyone over 65 years old. Then called Stanford Health care and they said Medicare, no problem. They were so helpful and made an appt that day.

Dr.Jerry Lai saw me over the weekend during urgent care visit. Quickly diagnosed a vitreous detachment and referred to Dr.Rahimy. Dr.Rahimy even with his busy schedule, gave me an appointment and did laser to repair retinal tears. I would like to thank both these doctors for their efforts in trying to prevent retina detachment and help save my vision and such quick response.

Have been trying to get a manager on the phone for two weeks to clarify policy over a delicate medical matter. Given completely incorrect information over the phone twice which lead me in circles and left me with no meds. Cut off phone service consistently after waiting twenty minutes on the phone many times, sent back in a loop to "call the main number" when I try and ask online for clarity on procedures. No manager calls back, no manager on site to walk in and speak with. Pure chaos with misinformation everywhere attached to cheerful people who say, "Why don't you call the complaint department?" Bait and switch. Please. Just let me ask a manager in person for clarity. I've never witnessed anything like this. No one is in charge and certainly no one cares.

Service has has gone way down..found out they dont take Medicare. Rep wasn't great..called corp office ..after on hold for 10min it disconnected. Left message for patient advocate .no call returned. Used to be good hospital

Constant delays for authorized procedures complicated and killed my father. If given a choice do not under any circumstance trust this company with your health or that of your family. Clinicians are average at best, and their oncology and hematology departments will kill your family members with a lack of access to care when needed

You will need to call 911 for a medical emergency before these fools pick up their phone and schedule an appointment. When they do, the person making the appointment is more interested in your submission or starting a fight. IF you ask to speak with someone, who is able willing to help, they place you on hold where your call falls into a "black hole." In short, the administrative staff are more interested in raising your heart rate, instigating fights, and pleasuring themselves by wasting your time. These are bad people. There is nothing close to healing at this place.

Sutter health is the worse I have ever experienced in my entire life. I tried to get an appt with the dr I am signed up with and they would not allow me to speak to the office. I had to leave a voicemail. Then I received a call back stating I could not talk to the dr I had to call a different dr. who ended up being a physicians asst. I was in the hospital got out and was unable to reach anyone. Did not get medications so on and so forth. It is now 2 weeks later and I still cannot get an appt still without medication. I will never ever sign up with Sutterm again. There is more to this than I have written.