Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryJun 4, 2026

We are very sorry to hear your order has not arrived and that this has gone unresolved for so long. A missing package combined with conflicting tracking information and no refund is absolutely not acceptable, and we sincerely apologize. Please contact us immediately at [email protected] with your order details. A customer waiting 1.5 months for an undelivered item deserves a full refund, and we want to make sure that happens for you right away.

Response from Susan JewelryJun 4, 2026

We're sorry you felt this way and we appreciate you sharing your concerns. We understand the frustration around shipping times and transparency about where our products come from, and we take that feedback seriously. We'd welcome the chance to address your specific concerns directly, please reach out to us at [email protected].

Response from Susan JewelryMay 26, 2026

Thank you so much! 🥰 We always do our best to make sure every piece is beautiful and gets to you as quickly as possible, so glad it all delivered on both! ✨ We hope to see you again soon at Susan Jewelry! 💍

Response from Susan JewelryMay 26, 2026

That means so much to us, thank you! 💍 We put so much love into every piece, so hearing that it all came through beautifully just makes our hearts so happy! We absolutely cannot wait to have you back there are so many gorgeous new pieces just waiting to find their way to you! ✨ Thank you for your continued support, it truly keeps us going. See you soon! 🥰

Response from Susan JewelryJun 4, 2026

We are truly sorry for this experience receiving defective items across an entire order, and then not getting a proper resolution, is completely unacceptable and we understand your frustration. Earrings that cannot be opened, a necklace that doesn't match its description, and a refund process that dragged on without a fair outcome, none of that reflects the standard we want to hold ourselves to. Please contact us directly at [email protected] with your order details and we will personally review your case and ensure the 30% discount you were promised is honored, and that we do better by you than we have so far. We are sorry we let you down.

Response from Susan JewelryJun 4, 2026

Thank you for sharing this in such detail, and we are truly sorry for what you experienced. You are absolutely right to hold us to our 30-Day Money Back Guarantee that promise exists for exactly this situation, and it should have been honored without hesitation. We sincerely apologize that it wasn't, and that your follow-up was left unanswered. That is unacceptable on our part. We would like to make this right for you immediately. Please contact us directly at [email protected] and we will process your refund as promised. We hear you, and we are sorry we let you down.

Response from Susan JewelryJun 4, 2026

We're sorry to hear you felt this way about your purchase. This is not the experience we want for any of our customers, and we'd genuinely like to understand what went wrong. Please reach out to us at [email protected] so we can look into your order and work toward a resolution.

Response from Susan JewelryMay 26, 2026

Thank you so much! 🥰 Adorable AND comfortable that's exactly what we go for with every piece! We're so happy they arrived quickly and that you're loving them. We hope you get so many compliments wearing them! 💛✨ Thank you for choosing Susan Jewelry!