Susan JewelrySusan Jewelry is a customer focused online store dedicated to offering stylish, affordable jewelry pieces designed to complement everyday looks and special moments.We pride ourselves on providing a wide variety of elegant designs from rings and necklaces to earrings while maintaining accessible pricing for our customers. Our goal is to make beautiful jewelry available to everyone without compromising on style.At Susan Jewelry, customer satisfaction is at the heart of what we do. We continuously improve our products, processes, and support to ensure a smooth and reliable shopping experience.We appreciate every customer who chooses to shop with us and supports our journey.
Susan Jewelry (susanjewelryco.com) has 327 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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customer
Was a little disappointed in size, larger than expected
Response from Susan JewelryMay 26, 2026
We're so sorry to hear that the size wasn't quite what you were expecting, we completely understand how disappointing that can be! 💔 We'd love to help make this right for you. Please reach out to us at [email protected] with your order details and we'll do our best to find a solution! You deserve to love every piece you receive from us. 💍✨
Cathy
Love my new ring 🩷 Delivered as promised. I will definitely buy another piece!
Response from Susan JewelryMay 26, 2026
Yay, we love hearing this! 🥰🪪 We're so happy your ring arrived right on time and that you're loving it! That pink heart says it all! 💗 We can't wait to have you back for your next piece there are so many beautiful things waiting for you! Thank you so much for your support, it truly means everything to us. See you soon! 💍✨
Katherine K.
The moonstone ring was received as a replacement for a previous item. The ring is captivating. The sight and feel of the ring on my hand is a testament to the workmanship and quality of materials.
Response from Susan JewelryMay 26, 2026
What a beautiful way to describe your experience thank you so much for sharing it with us! 🪪✨ We're so glad we were able to make things right with the replacement, and even more delighted that the moonstone ring has truly captivated you. That stone is something special, and it sounds like it found the perfect home on your hand! Your words about the craftsmanship and quality mean so much to us we pour a great deal of care and passion into every piece, and knowing it shows makes every bit of it worthwhile. Thank you for giving us the chance to make it right, and for being such a gracious and wonderful customer. We hope you enjoy wearing it for many years to come! 💍✨
Mary Ann W.
The quality of the jewelry is great! Looks a lot more expensive. I do have a question - I submitted a request via email to see if I could get a larger size but haven’t heard . Is this not possible? And also I received 2 ring sets but I thought I had only bought one! Could you clarify?
Response from Susan JewelryMay 26, 2026
Thank you so much, we're thrilled you love the quality! That's exactly what we aim for, pieces that feel luxurious without the luxury price tag. 💍 We're so sorry you haven't heard back about your size request that's definitely not the experience we want for you! And we completely understand the confusion about receiving two ring sets. Please reach out to us directly at [email protected] and we'll get both of these sorted out for you right away. You deserve nothing less than a smooth, happy experience from start to finish, and we're here to make that happen! 🌟
S. S.
Susan Jewelry is definitely a scam. I am not easily taken in by online ANYTHING, so to my shame and chagrin I can only blame my gullibility on a moment of unguarded weakness. And the business came up through Etsy, which I have trusted in the past with great results. The items absolutely looked hand made online, so I assume someone made them for the photo shoot. What arrived was mass-produced base metals with junk "jewels", really just barely passable costume jewelry. When I asked for a refund and return, I was asked for photos of the items, which I immediately sent back, along with photos of REAL artisan work I own for comparison. I was not offered a return/refund, only a replacement of the same items. I refused, and now have been offered a 20% refund, and I am allowed to keep the imitation items. I was warned that if I decide to return them, I had to pay for shipping, and Susan Jewelry would not be responsible for anything that "might" happen in the shipping process. I'm embarrassed to say I fell for it. But...scammers get better every day. Buyers, beware - go to an artisan shop or exhibit, or a reputable company like Novica, and see and handle the real thing. Don't fall for this.
Response from Susan JewelryJun 4, 2026
Thank you for taking the time to share this in such detail. We are truly sorry this was your experience, and we understand why you feel the way you do. We want to be clear that it is never our intention to mislead any customer, and we regret that our refund process added to your frustration rather than resolving it. A 20% partial refund is not the standard we want to hold ourselves to when a customer is genuinely unhappy. We would very much like to revisit your case and do better by you. Please contact us directly at [email protected] and we will personally review what happened and work toward a fair resolution. We hear you, and we take this seriously.
Susan A.
After being in and dating with ads on Facebook, I decided I purchased from this company. I ordered two rings. Shipping was fast. Packaging was excellent. The items look relatively similar to the photos. , but the quality is by far, not there, the “gemstones” are acrylic, the gold accent were painted on, the filigree work was solid not really filigree. I was disappointed. I’ve seen better quality costume jewelry for less money.
Response from Susan JewelryJun 4, 2026
Thank you for your honest and detailed feedback we're glad the shipping was fast and the packaging met your expectations, but we're truly sorry the rings themselves fell short. Your observations about the gemstones and filigree work are taken seriously, and we understand how disappointing it is when a product doesn't match the quality you were hoping for. This is not the experience we want for our customers. We'd love the opportunity to make this right for you. Please reach out to us at [email protected] and we'll do our best to find a resolution.
Julie W.
I would give this a 0 star if I could! Very misleading and mass produced from China! Do not buy, this is NOT the portrayed lady handmade jewelry & going out of business! I ordered blue Opal earrings and they didn't even have stones but was colored enamel. If you don't know jewelry you won't see the difference!! It's a joke! Waste of my money...plus long shipping time from probably overseas!! Don't fall for it!
Response from Susan JewelryJun 4, 2026
Thank you for sharing your experience, and we're truly sorry it didn't meet your expectations. We take concerns about product accuracy very seriously. The earrings you received should match what was described and shown on our site, and if they did not, that is something we want to make right. Please reach out to us directly at [email protected] so we can review your order and find a resolution for you. We hear your frustration and we appreciate the honesty.
customer
Haven't received my ring yet, but the Customer Service is "Outstanding".........Best of Luck in all your new adventures :)
Response from Susan JewelryMay 26, 2026
Thank you so much for the kind words! 🥰 We're so glad our customer service team was able to make a great impression, we truly put our heart into every interaction. We can't wait for your ring to arrive and wow you just as much! Wishing you all the best as well, and thank you for being part of the Susan Jewelry family. 💍✨
