Susan JewelryReviews of susanjewelryco.com

Response from Susan JewelryApr 11, 2026

Thank you so much for your lovely review we are so happy to hear that! The threading detail is one of our absolute favorite design elements, and knowing that it caught your eye and brought you joy means the world to us. Every little detail is crafted with so much care and intention, and it is always wonderful when that comes through. We hope you enjoy wearing your piece every single day, and we look forward to welcoming you back to Susan Jewelry soon!

Response from Susan JewelryApr 11, 2026

Thank you so much for your wonderful review and for making us your favorite jewelry shop that means absolutely everything to us! We completely share your bittersweet feelings, and knowing that each order has brought you delight truly warms our hearts more than words can express. We are so glad to hear that you are loving the Blue Glass Ring it is such a stunning piece and we love that it has become your favorite! We hope you get to place that next order and find even more pieces you treasure. Thank you so much for your kind recommendation and for your continued support. Customers like you are truly the reason we pour so much love into everything we do.

Response from Susan JewelryApr 11, 2026

Thank you so much for your lovely review this made us smile! We are thrilled to hear that you are loving your earrings and that they arrived safely and with care. Every order we send out is packed with love, so knowing that came through means everything to us. We hope you enjoy wearing them, and we look forward to welcoming you back to Susan Jewelry soon!

Response from Susan JewelryApr 11, 2026

Thank you so much for your kind words we are so happy to hear that you are pleased with the quality of your piece! We put a great deal of care into every item we offer, and knowing that it comes through means the world to us. We hope you enjoy wearing it, and we look forward to welcoming you back to Susan Jewelry soon!

Response from Susan JewelryApr 11, 2026

Thank you so much for your feedback and for bringing this to our attention we completely understand your concern and want to take a moment to clarify this for you. While some of the materials used in crafting our pieces are sourced internationally, Susan Jewelry is a locally based business. Our jewelry is designed, curated, and produced with love right here at home. The "Made in China" label you see refers solely to certain raw materials and components used in the crafting process this is common across many jewelry brands worldwide and does not affect the quality, care, or craftsmanship that goes into every piece we create. We are proud of where we come from and we appreciate your honesty. We hope you are still enjoying your pieces, and if you have any further questions or concerns please do not hesitate to reach out, we are always happy to help!

Response from Susan JewelryApr 11, 2026

Thank you so much for your wonderful and detailed review we absolutely love your enthusiasm for moonstones and we are so thrilled that our Green Moonstone Earrings could be your very first wearable pair! That makes this so incredibly special for us to hear. Knowing that the earrings were exactly as described and that our shipping updates kept you informed every step of the way means so much to our team. We always want our customers to feel taken care of from the moment they place their order right up until it arrives at their door. We hope you treasure and enjoy wearing your green moonstone earrings for many years to come you clearly have wonderful taste!

Response from Susan JewelryApr 11, 2026

Thank you so much for your wonderfully kind review a big hug right back to you! We are so happy to hear that everything from the packaging to the styles and pricing exceeded your expectations, and that your order arrived right on time. Your kind words about recommending us truly mean the world to us, and we are so touched by the love and support you have shown. While we are sad to be closing too, knowing that our pieces brought joy to wonderful customers like you makes every moment of this journey so incredibly meaningful. Thank you for the love, and we hope you enjoy every single piece for many years to come!

Response from Susan JewelryApr 13, 2026

Thank you for taking the time to share your experience, Lauren, and we are truly sorry. There is no excuse for what happened receiving the wrong necklace twice, not getting a return label for the ring, and feeling like your concerns were not being heard is completely unacceptable and we take full responsibility for that. We want to make this right for you. We reach out to you directly so we can resolve this for you personally and ensure you receive either the correct item or a full refund whichever you prefer. You deserved a much better experience than this and we are truly sorry we fell short.