Sur La TableReviews of surlatable.com

Response from Sur La TableMay 6, 2026

Hello Frank, Thank you for taking the time to share your experience. We apologize for the issues placing your order online, but we’re so glad Darieel was able to assist and provide excellent service. We’ll be sure to share your kind words with her and the team. Thank you for choosing Sur La Table, and we hope you enjoy your order!

Response from Sur La TableMay 5, 2026

Dear Susan, Thank you for taking the time to share your experience. I’m really sorry to hear about the repeated issues you’ve had—not only with the condition of the items upon arrival, but also with the tagine cracking after its first use. I can understand how frustrating that must have been, especially after going through multiple replacements. While our warranty window is typically limited, your situation involves several unusual circumstances, and I’d truly appreciate the opportunity to take another look at your order. We want to make sure we’re being fair and thoughtful, not just following policy without context. If you’re open to it, please contact customer service at 317-559-2041 and request to speak to Escalations. I’ll personally review the case and see what options may still be available. I will be reaching out to you directly via email so we can review the details together and work toward a resolution. We value your trust and hope we can find a way to improve your experience.

Response from Sur La TableApr 28, 2026

Hello Selena, we are glad to hear Ariel did an excellent job making the process smooth and helping you use your gift card. We’ll be sure to pass along your kind words—thanks for sharing your experience!

Response from Sur La TableApr 21, 2026

Hello Mike & Nik We’re sorry to hear about your experience and understand how frustrating this must be. That’s certainly not the impression we want to leave. We’d appreciate the opportunity to take a closer look into this for you. When you have a moment, please respond to our Trustpilot information request with additional details such as your order number, proof of purchase, and any relevant information about the issue. This will help us review your case more thoroughly and determine what options may be available. Thank you for bringing this to our attention—we look forward to assisting you further.

Response from Sur La TableApr 13, 2026

Hello Madeline, We’re sorry about your experience—we aim to provide much better service. If you’re open to it, please provide more information like the order number or reply to the information request I forwarded to you. We’d be happy to review your order and work toward a better solution.

Response from Sur La TableMar 11, 2026

Hello Natalie, We appreciate you taking the time to leave this positive review. We will be more than happy to congratulate Joe for the excellent job he is doing. We are glad to hear his quick response provided a painless experience for you.

Response from Sur La TableMar 4, 2026

Hello Kathryn, Thank you so much for sharing your experience! We sincerely apologize for the initial frustration with your order, but we’re so glad Jonathan was able to step in and turn things around. He truly embodies the level of care and ownership we strive to provide, and it’s wonderful to hear how quickly and efficiently he resolved everything for you. We’ll be sure to share your kind words and recognition with Jonathan and our leadership team — feedback like yours means a great deal. Thank you for your patience and for choosing us. We hope you love your new cast-iron skillet!

Response from Sur La TableMar 3, 2026

Hello Sharon, Thank you so much for taking the time to share your experience! We’re absolutely thrilled to hear that you had such a positive customer service experience at Sur La Table. Double bookings can certainly happen, and we’re so glad everything was resolved smoothly for you. We’ll be sure to pass along your kind words to Darieel Lopez — it means a great deal to know that his efforts made such a difference. Providing thoughtful, attentive support is always our goal, and it’s wonderful to hear that reflected in your experience. We truly appreciate your feedback and look forward to welcoming you back for your next cooking class!