Surfside Supply Co.Reviews of surfsidesupply.com

Response from Surfside Supply Co.May 20, 2026

Hi Andrea, thank you for sharing your feedback. We sincerely apologize for any frustration regarding the status of your order. We’ve looked into your order and can confirm that it was fulfilled and shipped on May 18, 2026—within one business day of being placed. According to the carrier, your package is currently in transit and is estimated to be delivered this Friday, May 22, 2026. To ensure you have all the necessary details, we have just resent your shipping confirmation email, which includes your tracking number. If you have any trouble receiving that email or have further questions as your package makes its way to you, please reach out to our customer service team at [email protected]. We are here to help and want to make sure you get your gear! Once your package arrives and you’ve had a chance to try, we hope you’ll consider updating your review to reflect your experience with us. We truly appreciate your patience.

Response from Surfside Supply Co.May 20, 2026

Hi John, thank you for your feedback. We’re sorry to hear that your experience with your recent order didn’t meet your expectations. After looking into your order details, it appears there may have been a misunderstanding during the checkout process. Our records show that the Brian Brushed Plaid Shirt in Navy Plaid was actually selected and purchased in a Size Small, while the other two items were ordered in a Large. We fulfilled and shipped the order as it was placed in our system. That said, we want you to be completely satisfied with your items. We see that you’ve already initiated a return through our portal for all three shirts for store credit. Once those are processed, you'll be able to use that credit to grab the correct sizes or any other styles that catch your eye. If you need any further assistance with your return or have questions about sizing for future orders, please feel free to reach out to us at [email protected]. We appreciate you giving Surfside a try.