Surfside Supply Co.Reviews of surfsidesupply.com

Response from Surfside Supply Co.Apr 23, 2026

Thank you for taking the time to share this, Lisa. We appreciate the feedback on the site experience, cart navigation, and order and tracking emails. We are actively working on improving these areas, and comments like yours are helpful as we refine things. Review requests are typically sent on a standard timeline, but we understand the timing did not feel right in this case. We are also looking at how to better align those emails with delivery. Thanks again for giving Surfside a try, and we hope you will shop with us again.

Response from Surfside Supply Co.Aug 11, 2025

Thank you for taking the time to share your feedback. We’re very sorry to hear your first experience with Surfside Supply Co. didn’t go as smoothly as we’d hoped. We responded to your message on August 7th with an update on your order and, as a gesture of goodwill, also applied a 25% refund as thanks for your patience. It’s possible our email may have landed in your spam or promotions folder, so you might not have seen it. As we mentioned in our reply, orders were running about 2–3 business days behind due to the high volume during our summer sale. We’re glad to see your order arrived on Saturday. We hope you’re enjoying your new shirt now that it’s arrived, and we truly appreciate you giving us a try. If there’s ever anything we can help with in the future, our customer support team is always happy to assist.

Response from Surfside Supply Co.Jun 20, 2024

Thank you for your recent order from us and this feedback. We deeply apologize for the issues you have experienced when shopping with us, along with our return system not working as intended. Our customer service team will be in touch soon regarding your most recent email and we hope you enjoy your exchange once it arrives. If you have any further questions, please feel free to reach out.

Response from Surfside Supply Co.Jan 19, 2023

Thank you for your recent order and feedback! We do apologize for any confusion regarding our different swimwear styles. All of our swimwear is made for the water, however, our boardshorts do not have an inner mesh liner, which is in-line with traditional boardshorts. Please feel free to contact us at [email protected] and we would be happy to assist further.

Response from Surfside Supply Co.Jul 10, 2020

We are so sorry about the issues you have experienced when shopping with us Harry. We strive to deliver an enjoyable and easy online shopping experience and hate that we were unable to deliver this to you, on more than one occasion. We hope you give us another chance in the future and we thank you again for your business!