Surfside Supply Co.Reviews of surfsidesupply.com

Response from Surfside Supply Co.Jul 28, 2026

Hi Kenny, Thank you for taking the time to share your feedback. We're sorry for any confusion regarding the item you received. After reviewing your order, we can confirm that you purchased our Johnny Collar Slub Polo. This style is made from a lightweight 100% cotton slub fabric and is not a terry cloth shirt, as listed on the product page. We apologize if there was any misunderstanding when selecting your item. If the fit or fabric wasn't what you were looking for, we offer free returns and exchanges with prepaid shipping labels. You're welcome to return the item within 60 days of delivery for a full refund. If you need any assistance with your return or have any questions, please reach out to our customer support team at [email protected], and we'd be happy to help.

Response from Surfside Supply Co.Jul 16, 2026

Hi Matt, thank you for taking the time to leave us a review. We're glad to hear you liked the clothing, that your order arrived quickly, and that your return experience went smoothly. We're very sorry to hear you didn't receive a response when you reached out. We looked through our inbox, spam, and other folders but weren't able to locate any messages from your email address, so it's possible they never made it to us. We've reached out to you directly so we can learn more about what happened and make sure any outstanding questions or concerns are taken care of. Our team is happy to help in any way we can.

Response from Surfside Supply Co.Jun 30, 2025

Thank you so much for your kind words! We’re glad you appreciated the packaging and felt well taken care of. That means a lot to us. We hope you enjoy your purchase and keep spreading good vibes!

Response from Surfside Supply Co.Jun 10, 2025

We’re truly sorry for the experience you’ve had with our return process and customer support, this is not the standard we aim to uphold, and we appreciate you taking the time to share your feedback. We want to acknowledge the issues you encountered when trying to initiate a return and use a gift card. We are currently working through a technical issue with our return software that is impacting both our gift card functionality and the ability to select the correct return outcome. We understand how frustrating this must be, and we apologize for the confusion and inconvenience it’s caused. A member of our team will be reaching out to you shortly to help resolve this and ensure you receive a satisfactory solution. As a small team of four, we currently provide customer support via email only, which helps us streamline communication and ensure that no inquiries get lost. That said, we recognize that this can make it harder to get quick answers, and we’re actively working on ways to improve the experience as we grow. We sincerely appreciate your feedback and the opportunity to make things right.

Response from Surfside Supply Co.Jun 10, 2025

Thank you so much for the kind words! We’re thrilled to hear you’re enjoying the quality and styling. We put a lot of thought into making pieces that stand out from the usual casualwear and we hope your new sweatshirt becomes a go-to favorite. Thanks again for your support!

Response from Surfside Supply Co.Dec 4, 2024

Thank you so much for updating your review. We’re glad we could address your concern quickly and provide a resolution that left you feeling satisfied. While we strive for perfection, we truly appreciate your understanding and kind words about our products and service. Your support and fairness mean the world to us. We’re thrilled to hear you love your other shirt, and we’ll keep working hard to ensure every Surfside experience is a great one. If there’s ever anything we can do, please don’t hesitate to reach out. Thank you again for your understanding and for being part of the Surfside community! Warm regards, The Surfside Team

Response from Surfside Supply Co.Jun 19, 2023

Thank you for this feedback! You can adjust your subscription preferences by clicking on the "Click here to Unsubscribe" link found at the bottom of our marketing newsletters.