Jeffrey
I have tried numerous times to register…
I have tried numerous times to register my new SureBridge account on your website; everytime I do I receive the following message: Sorry! We cannot find an account associated with given information. Please try again. I then call your Customer Service number and wait on hold for over an hour listening to the "please continue to hold, your call is important to us", which clearly it is not with response times like this. TERRIBLE Customer Service and website. I regret purchasing this policy.
Response from SureBridge InsuranceJan 11, 2021
Hi, Jeffrey. We're sorry to hear about your experience. We are experiencing high call volume at the moment. The best time to call for the next few months will be between 2-5pm your time zone. You can also visit your Member portal at http://mysurebridgeinsurance.com to view your billing and coverage, as well any currently mailed communications. Please do not include the first two numbers on your policy to access the portal. If you are still in need of assistance, could you please send us an email to [email protected]? Thank you.