SureBridge InsuranceReviews of surebridgeinsurance.com

Overall coverage is whatever. But here is the issue. I was with this company for over a year and then when I cancelled through my medical claims rep AFTER LOSING MY JOB. she herself cancelled my policy and then I get billed the following month later. These people have told me 4 separate occasions, and currently on hold with the company as I type...that I will be refunded the amount they never should've taken. I was told by a customer service rep, I spoke to 2 managers and got a voicemail from someone in office saying the refund check was coming, ill have it in 3 days, ill have it in 2 weeks, they said they were "expediting" the check to me last Friday. I think it ridiculous and so unprofessional of them, especially in this pandemic they even did this to begin with. I will never recommend or come back as a member to this company. What INSURANCE COMPANY just steals someone's money and says they're refunding it and never does.

Website is archaic, and get this, you cant pay your bill online. You're directed to contact customer service. There you will be on hold for almost an hour before finally you think someone is answering your call. But lo and behold. They've just cut you off. Worst company ever. Buyer beware.

To begin with I have been on the phone for 1 hour and 20 minutes and just now hung up! That is absolutely absurd! Is there ANYONE that even WORKS there??!! Thirty minutes is even too long in today's standards. I have had this company for 3 years, paid every month and never tried to make a claim up until last November and December with numerous phone calls only having to hang up. At that time I was on hold anywhere from 30 to 45 minutes. So I just tried to call back again with the questions that I have and also about trying to make my vision claim. Needless to say, I have not spoken to not one person in this company the entire time I have had my policy! I don't know how they could even STAY in business, and I question if they even exist! I will be canceling my policy with them, and I would advise anyone to not even think about going with this company, as you will truly regret it! You will NOT be able to talk with anyone! Just absolutely unbelievable and ridiculous!!! If I could give them zero stars, I certainly would!

Jack and his assistant Jen are very professional. The got me the best rates. I spoke to several people to get insurance quotes. Actually I considered four more before Jack, and Jack gave the best rates.

I actually had a good experience with the agent, and have every intention of contacting her again for any assistance I need.

There was no problem, I found another carrier with better service that helped me

I did my plan Dec 11 or 12th not sure what day and it took for me to call Yesterday in order to have my insurance card mail out to me once i was told their wasn't any information on me in your system then i call back and Was put on hold for about an hour just to be sent to another rep to another one really didn't care how they handle everything.

The wait time before speaking to an agent was diabolical. I was on hold for i hour and 15 mins. Once I got hold of an agent I was treated well and my issues were sorted out.