customer
Purchased as Surebridge/chesaoeake
We purchased surebridge through a health market's agent for 2 adults and our child. We canceled the adults when we went on Medicare. All well. Kept other policy until son graduated college. Had agent cancel it. Later received notice they didn't cancel it. They chose not to allow me to cancel because my son was now an adult. He contacted them and ran him in circles. We thought it was done a year ago, me paying all along and not using it. Now, they wish to only refund 2 months. Even that us backwards since it was June 8th and at the very minimum they should refund 10 months. Don't even know where we are at now. I had to hang up. Very unreasonable! Still gave a bit of star because during actual coverage things worked well. But, beware this is ridiculous.


