Tina S.
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Response from Support PetsDec 4, 2025
Thank you for your feedback! We’re glad you’re happy with everything. Count on us

We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Tina S.
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Response from Support PetsDec 4, 2025
Thank you for your feedback! We’re glad you’re happy with everything. Count on us
Lisa
This was so easy. Answered some questions & completed the paperwork. Had my ESA Cert with in 24 hours! Communication was great & follow up as well. Thank you SupportPet.com
Response from Support PetsDec 4, 2025
Thanks, Lisa! It is a pleasure to assist and we're happy to know the process was quick and smooth for you. Count on us!
Christina
It's affordable it s pretty easy to get accepted if you really need it and the only thing that bothers me is even though it's affordable It is still kind of high. I just wish that they would add in at least the best because after paying for the other I can't afford to buy the vest and without one of those you can't get in anywhere but as long as you have the vest you can get In almost anywhere. I've had these guys a couple years ago I never had problems so far but now that my papers expired I'm having to show they won't let me in without a vest. That's why I come back and got papers again in case I need them for my dogs now because the vest that I had doesn't fit my dog that I used it on last time and the other dog I have I had I didn't have her on last time so I don't have a vest at all If I remember straight a couple years ago when I done it the vest came with it
Response from Support PetsDec 4, 2025
Thank you for sharing your experience, Christina. We understand how important a vest can be and appreciate your feedback. If you ever need help choosing the right size or option, our team is here for you. Count on us!
Ruth.leighton
The speedy reply and receiving the documents in a timely manner.
Response from Support PetsDec 1, 2025
Awesome! We aim to provide a fast and easy service to assist those in need and we are glad that our efforts met your necessities. Thanks for your trust and support
Dismer G.
El servicio genial y rápido
Response from Support PetsDec 1, 2025
¡Gracias, Dismer! Nos alegra saber que el servicio te resultó rápido y sencillo. Aquí estamos siempre que nos necesites.
Kelley W.
Grateful to Suport Pets to help out the way they do! Got the paperwork back before the 48 hour wait!!
Response from Support PetsDec 1, 2025
Thank you so much! We're glad we could get everything back to you sooner than expected. We’re always here to help you and your pet. Count on us
Erica
Extremely easy and quick!
Response from Support PetsDec 1, 2025
Awesome! Thanks for your support. It is a pleasure to assist and serve! Count on us
Disappointed C.
Many hidden costs and not worth the money, so when I received an email to renew, I did not. They then charged a $99 renewal fee to my credit card without my permission or knowledge. UPDATE: After emailing the company, I promptly received a polite reply stating the $99 was only pending/on hold on my credit card and was part of their EZ Renewal process that was signed up for as part of the membership process to prevent the documents from expiring. (In the fine print, I assume). The $99 pending/hold was immediately taken off my credit card as the email stated it would be. She also stated she deactivated the EZ Renewal service from my account which I appreciated. I increased my star rating to 3 stars because although there are many add-ons needed for the full service, the customer service was very good, and although the program wasn’t useful for me, it might be for others.
Response from Support PetsDec 1, 2025
Thanks for the update — we’re glad our team was able to clear up the EZ Renewal hold and remove it for you right away. The renewal option is always included in the membership, but it’s completely optional and can be turned off at any time. We appreciate you giving us the chance to resolve it so quickly. Let us know if you ever need anything else.