We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
supportpets.com
Website
supportpets.com
Category
Mental Health
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I got my ESA documents swiftly and there weren’t any issues.
Response from Support PetsSep 1, 2026
Thanks for your review, Nene!
We’re so happy to hear you received your ESA documents swiftly and that everything went smoothly. It is a pleasure to serve!
If you know a friend or family member who may benefit from Support Pets, you can refer them here, and if they’re approved, you’ll receive a $20 Amazon Gift Card: https://www.supportpets.com/refer-a-friend/?utm_source=review&utm_medium=review&utm_campaign=sm_md_referral&utm_content=review_response
RY
Ryan
Fast and easy
Fast and easy
Response from Support PetsSep 1, 2026
Awesome! Thanks for taking a moment to share your experience with Support Pets! If you know a friend or family member who may benefit from Support Pets, you can refer them here, and if they’re approved, you’ll receive a $20 Amazon Gift Card: https://www.supportpets.com/refer-a-friend/?utm_source=review&utm_medium=review&utm_campaign=sm_md_referral&utm_content=review_response
Thanks for your support
LW
Linda W.
Very efficient on replies with…
Very efficient on replies with questions, and timely turnaround
Response from Support PetsAug 11, 2026
Thank you so much for your trust and support!
You can always count on us
ID
Isiah D.
Their ESA letters don’t pass through…
Their ESA letters don’t pass through Petscreening which is what a lot of apartments have started to use for ESA verification. In addition the additional information they provide is no help in getting the letter approved. I would recommend USASupport Pets, they are just as fast, fully licensed, about the same price, and their letters work with no issues. If any do come up they offer legal support so you fight any denial.
Response from Support PetsAug 15, 2026
We're sorry to hear that you had this experience. We would have been happy to look into your concerns, but unfortunately, we weren't able to locate an account or purchase matching this review because no identifying information was provided in response to our verification request. Without those details, we're unable to confirm the account or investigate the specific situation described.
If you are a Support Pets customer and need assistance with a PetScreening request or any other part of your documentation, please reach out to our Customer Experience team directly. We'll be happy to review your account, answer your questions, and see how we can help. It's always a pleasure to assist our customers and work toward a solution whenever we can.
Count on us
AJ
ajk
Absolutel scam
Absolutel scam. Sent my certification through the Ohio professional licensure system and it is fake. I emailed them and told them, when you look up my "provider" she comes up in Florida. They swore she was licensed in my state, and she is not. All 3 of my applications for apartments denied the certificate. Waste of money, they lie, and scam you. This is not legit, do not use this platform for an ESA. Go to a real doctor for free and save your money. They lied in every email they sent. Another landlord said if they can have a physical address of the provider they could have her sign off on a form, and support pets would not give me one. SCAM. SAVE YOUR MONEY.
Response from Support PetsAug 9, 2026
We would like to clarify that Support Pets is a legitimate business that has been providing services to customers for more than a decade. The evaluations and documentation we provide are handled by legitimate, licensed healthcare professionals, and we do not misrepresent our services or intentionally provide false information. Thousands of customers have successfully used our services over the years, and we take concerns about documentation and provider credentials seriously.
Since a real name, email address, phone number, and order information was not provided, we areunable to verify the experience or review the specific documentation you referenced.
If you have concerns about your documentation, provider credentials, housing requirements, or a refund, we encourage you to contact our Customer Experience team directly and provide your order information. We will be happy to review your case, address your questions, and assist with any legitimate concerns.
Count on us
MC
Michelle C.
Fast & easy
Fast & easy! I highly recommend going with Support Pets!
Response from Support PetsAug 3, 2026
It is our pleasure to serve, Michelle!
Thanks for your trust, support and recommendation!
RG
Robert G.
Javy's vest I did not receive
I paid for a vest for my dog on June 24th and I have not received any confirmation whether it was shipped or what in the world is going on and I got a confirmation that you got the order through email Robert
Response from Support PetsAug 2, 2026
Thank you for bringing this to our attention. Please contact our Customer Experience team with your order details so we can check the status of your vest order and provide you with an update. We'll be happy to assist you.
Send an e-mail to [email protected]
Or click the "chat" on our website.
Count on us
JW
Jenita W.
I love the effectiveness of the service.
I love the effectiveness of the service.
Response from Support PetsAug 2, 2026
Thanks for your support, Jenita! It is a pleasure to serve
Count on us
