Ms T.
Quick and easy
Quick and easy
Response from Support PetsMay 16, 2022
Thanks so much for your reply Ms.Tee! We're happy to serve and provide the best services! Wishing you a great week ahead!

We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ms T.
Quick and easy
Response from Support PetsMay 16, 2022
Thanks so much for your reply Ms.Tee! We're happy to serve and provide the best services! Wishing you a great week ahead!
Stacy Falk S.
GREAT experience. Quick and easy process. Thank you!
Response from Support PetsMay 16, 2022
Thank you, Stacy! We truly appreciate your kind words and feedback.
Amy
I received my paperwork within 48 hours. It was very easy to apply and receive. I guess I didn’t read the fine print and realize the letters are only good for a year. That’s fine for my Condo association as they only need the letter once. But to ask for it each year when flying? I’m not sure of the cost after the first fee, I only hope it’s not as expensive. Other than that. I’m super happy that I’ll be able to have my dog by my side.
Response from Support PetsMay 16, 2022
Hey there! So happy you received your documents and are satisfied with them. Since an ESA is for people who have medical need (like you!), you will need to update your info each year and work with your doctor to review your eligibility. We will let you know when the time comes though, and we make it as simple as possible. Thanks for your review, and let us know if there's anything else we can do for you!
Natalie B.
This was really easy to do and not stressful or anything that that I would definitely recommend!
Response from Support PetsMay 16, 2022
Thank you so much for the kind review! If there's anything we can help you with going forward, please let us know.
Jeanne S.
They are a scam stay away!!
Response from Support PetsMay 16, 2022
Hey Jeanne! We're 100% legitimate, and ESAs are protected under federal law. Support Pets has proudly been connecting clients to doctors who will assess and approve their ESA papers since 2018! We only use licensed doctors who are trustworthy and knowledgeable. They provide a letter of approval with all necessary documentation attached, (including their license number). Wishing you all the best!
Andria R.
I paid for my 2 cats for the ESA letter and still haven't received anything, I emailed the support team and they can't find my pets documents or my email or customer id number. I'm about ready to ask for my refund. Smh
Response from Support PetsMay 16, 2022
Hey there Andria! We've located your profile and will have management reach out to you today regarding this matter.
Maria
I give this website 0/10 and 0 stars if i could. This website is nothing but a BIG SCAM! i have been waiting on my ESA documents for more then what they said “24-48hrs” it’s been weeks and i never received anything. iv emailed them couple times asking for a refund got no response but the same stupid email they CONSTANTLY send “$10 gift card for amazon” or the “50% OFF my purchase” WHEN I HAVE ALREADY PAID over $160!!! they lack in customer service and communication. I WANT MY MONEY BACK! friendly advice DO NOT I REPEAT DO NOT purchase anything from them, they are LIARS and THEIFS.
Response from Support PetsMar 30, 2022
Hi Maria. So sorry to hear you're unhappy! According to our records, you haven't made a purchase from us yet. However, we're more than happy to look into this further for you! Please send a screenshot of the charge on your bank account (please do not include your account number or other personal info) and any confirmation email you received. You can email it to [email protected] and we will look into this right away!
Aki
Scammers! I was very clear of my requirements and they said it's good to go but only to find out after payment that the ESA is not legitimate for my use case. They claim they have refunded me but it's been a month and I haven't received the refund. Do not use them
Response from Support PetsSep 20, 2022
Hello! We are sorry to hear that. That is definitely not the experience we want you to have with us. Since you did not provide any information, we could not check your registration and take action. Please, reach out to our customer support and we will be ready to assist you. Thank you!