Support PetsWe are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Melanie R.
I still have not received the vest I paid for
Response from Support PetsApr 2, 2023
Hello there! Thanks for your positive review! Don't worry, the vest arrives within 6 weeks and the shipping company will send you the tracking number as soon as its ready. If you have any issues with it, contact our customer support and our team will assist you. Have a great day!
Christopher W.
Received the paper work very quickly and am getting information all the time. Thank You very much.
Response from Support PetsApr 2, 2023
Hello there! Thanks for your review! We are glad to hear that our services were fast, safe and easy! That's our goal! Enjoy it to the fullest!
David S.
You have made my life so much easier to bring my babies with me see my wife passed away in November so all I have is my two dogs which one of them was my wife’s dog
Response from Support PetsApr 2, 2023
Hello! Thanks for your review. We are sorry to hear about the loss of your wife. It sounds like your two dogs have been a great comfort to you during this difficult time, and I'm glad that our product has been able to make things a little easier for you. Pets can be such an important source of love and companionship, and it's wonderful that you have them to help you through this. We wish you the very bes!
Rodney M.
What made my experience great was how simple it was to get documents. I was really worried I wasn't going to be able to keep my dogs, I thought for sure I was gonna have to get rid of one, and that would have been devastating. Don't even want to think about it
Response from Support PetsApr 2, 2023
Hello there! We are so glad to hear that our service was able to make the process of getting documents for your dogs as easy as possible. No pet parent should ever have to face the possibility of having to give up their furry family members, and it's heartwarming to hear that we were able to help prevent that from happening for you. Enjoy it to the fullest and thanks for choosing us!
Kayla
The process was very simple and quick! Provided me with plenty of information and answered all my questions. Asked me questions I didn’t know I should ask which was very helpful.
Response from Support PetsApr 2, 2023
Hello! Thank you so much for taking the time to write this review! We're thrilled to hear that you had a positive experience with our service and that we were able to answer all of your questions. Enjoy the best times with your ESA!
Debbie
It was nice just having the documents for proof. Love the vest, leash., and I ordered the tag too.
Response from Support PetsApr 2, 2023
Thank you so much for sharing your positive experience with us! We're thrilled to hear that our service was helpful in providing you with the necessary documents and gear to keep your furry friend by your side. Enjoy it to the fullest!
Nicole M.
Response time to inquiries is extremely slow
Response from Support PetsApr 2, 2023
Hello! Thank you for bringing this to our attention, and we apologize for the slow response time to your inquiries. Please know that we take all feedback seriously and we'll be looking into ways to improve our response times moving forward. In the meantime, if you have any outstanding questions or concerns, please don't hesitate to reach out to us again. We appreciate your patience and understanding. Thanks for trusting and choosing us
Carol P.
Didn’t receive it in the time frame they said I would had to call for it
Response from Support PetsApr 2, 2023
Hello! Thanks for your review! We are so sorry to hear that you didn't receive your order within the promised timeframe. We understand how frustrating and inconvenient this can be, and we sincerely apologize for any inconvenience this may have caused. We always strive to provide prompt and efficient service to our customers. Please rest assured that we take all customer feedback seriously, and we will be taking steps to ensure that this issue is addressed and resolved. Thank you for trusting and choosing us
