Michelle N.
Great service
Great service
Response from Support PetsOct 7, 2024
Thanks for your review! Enjoy it to the fullest with your ESA Thanks for trusting and choosing us

We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Support Pets (supportpets.com) has 2,231 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Michelle N.
Great service
Response from Support PetsOct 7, 2024
Thanks for your review! Enjoy it to the fullest with your ESA Thanks for trusting and choosing us
chris H.
Amazing and easily accessed
Response from Support PetsOct 4, 2024
Thanks for your review! That's our goal, a simple, easy and fast service! Enjoy it to the fullest with your ESA Thanks for trusting and choosing us
Ben R.
So far, so good. No further comments as yet.
Response from Support PetsOct 4, 2024
Thanks for your review and support! Enjoy every second with your ESA
Isabel V.
It was fast and easy.
Response from Support PetsOct 4, 2024
Thanks for your review! That's our goal, a simple, easy and fast service! Enjoy it to the fullest with your ESA Thanks for trusting and choosing us
Dale B.
Support pets is amazing there are a lot of people lying and saying it’s a scam and I am here to say that is far from the truth! They are legitimately helping people like me I am SMI which is seriously mentally ill and need my animal with me otherwise I get super anxious and nervous and thank you so much for your quick turn around Support Pets!
Response from Support PetsOct 3, 2024
Hi there Thank you so much for sharing your story and for your kind words! We are truly honored to be a part of your journey! At Support Pets, our mission is to help people just like you, and we take that responsibility seriously. It’s unfortunate that misinformation can sometimes spread, but your experience speaks volumes. We're here to offer legitimate support, and we’re grateful for your trust. Enjoy every second with your ESA! Thank you!
Olivia L.
Do not trust this company. I used this company the first time I needed to get an ESA letter for my apartment complex and I needed to reach out to customer service for them not getting me my documents on time. They got back to me in a timely manner and everything was fine. However when I went to renew my ESA documents as my apartment complex had only given me 7 days to do so, they once again did not give me my ESA letter in the promised time frame and this time they were saying they lost my questionnaire in the mail and to resubmit it multiple times. I have reached out to the customer service team since then to monitor the progress and they keep saying that my ESA letter order is in the process of being reviewed. A 24-48 thing has now turned into a week long thing and I have now issued a refund to which I am not sure they will even give me.
Response from Support PetsSep 30, 2024
Hi there We apologize for any inconveniences that we might have caused you. The process is smooth and rarely has issues like this. As you said yourself, we got back to you in a timely manner. Just keep in touch with our customer support and they will continue assisting you until a sollution is provided. Thank you.
Johans Pinto Johans P.
This is a SCAM. ------- Do not waste your money. I needed them to fill out a form from my landlord and they just sent me a message saying that they don't "feel comfortable" filling out that form. The form was a request for them to certify that because of my condition, they certify that what they stated in the letter was true and correct. I regret I spent money two years in a row falling for this fraud. These are Scam artists. Please go somewhere else. DON'T WASTE YOUR MONEY.
Response from Support PetsSep 25, 2024
Hi there No, we are not a scam. Ourservices are all legitimate and in compliance with current laws. If you contact our customer support, they will always provide a sollution. Just keep in touch and we'll help you, count on us. The landlord form was never sold as an item, you've never paid for it. You've paid for the ESA letter, which was provided timelly. The landlord documentation is a cortesy that we might or might not be able to assist. If you need the refund or anything else, just contact our customer support. Thank you
Andrew
This company tells people it can give them certificates granting their pets extra rights. This is outright a scam. No piece of paper that you can buy will ever qualify your pet to receive the same protections that Service animals get according to the ADA. Even if you have a ESA paper we will still charge you a pet fee. And ESA animals are not protected by the ADA act so the fact that this company is telling people they can avoid hidden fees or get around No pet policies is a 100% confirmed scam. Anyone at anytime can read the ADA rules and regulations. Support Pets is a scam and you should avoid using this. ESA ANIMALS ARE NOT SUPPORT ANIMALS AND DO NOT HAVE THE SAME PROTECTIONS REGAURDLESS OF WHAT THIS COMPANY TELLS YOU/.
Response from Support PetsSep 30, 2024
Hi there Upon checking our system, we could not find any registration under your e-mail or name. Since you are not a customer, we ask you please to not provide false reviews. The objective of this site is to provide real information, for real customers. We understand that you might be frustrated, because you're a "landlord" as you said "We will still charge a pet fee". But ESAs are protected by federal housing laws as the Fair Housing Act since 1980. It is not a novelty and the ADA is not the only law that protects animals and their owners. Regarding to Service Animals: our company works with ESAs and Service Animals. We provide a plethora of training programs to different support animal categories. We are a legitimate company that helped thousands of people to live better, healthier lives. We are proud of it and we will continue to help people.