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Leider bin ich nach einem Telefonat genauso schlau wie vorher. Ohne auf das Problem einzugehen wird sofort über das Ablaufen einer Garantie gesprochen, um jegliche Schuld von sich zu weisen. Dabei wollte ich lediglich etwas fragen. Als ich das Gespräch auf die Problem Lage lenken wollte, wurde ich höchst engagiert auf Youtube hingewiesen, auf dem hilfreiche Videos zu finden seien. Gut, ich muss sagen diese Videos sind durchaus hilfreicher als der HP Support, jedoch scheint auch da keine Lösung für mich zu existieren. Sehr schade und traurig.

Reasonable computer - awful support. Issue with a driver update from HP Display centre. HPDCService47810 try installing it an message constantly appears saying update is required. Web search says HP aware of issue but no support to get issue resolved. Best get a computer where you know the support is available.

I hereby want to make a formal complaint and claim to the HP Company. My mother bought a printer more than a month ago and it was defective. Since that moment, she has contacted Hp every day to complain, and not only is the attention bad, but they have not deigned to solve the problem. For this reason, we have lost precious work time, money, and various annoyances every day a month ago. It is unfortunate what they have done, absolutely misleading, unprofessional, and causing a a lot of displeasure all this month.

Habe mir einen neuen Drucker von HP gekauft, HP OfficeJet Pro 7720, bringt mir nach Einrichtung immer die Fehlermeldung "Nicht mit dem Internet verbunden" eine Hilfe von HP habe ich nach 3 Wochen immer noch nicht bekommen. Ich werde nie mehr ein HP Produkt kaufen.

Support service for HP does provide basic information regarding warranties. I was a bit dissapointed they could not provide help regarding my computer's fan not working properly and could not find me a good center to have it checked. But the lady who helped me was kind and that is highly appreciated.

Currently coming to the end of my 3 year warranty and wanted to ask a question about my laptop. I started a "case", and received an email with a Case Number and within a short time had further email to advise "Case closed". This happened twice. Thought I would try the Chat facility and had the same experience twice. On starting the chat I was linked fairly quickly to an advisor who asked how I was. Having responded I was then advised "trying to reconnect". After waiting some minutes nothing happened. I tried again a short time later and was again linked to the same advisor and the same problem arose. Does not encourage buying a new computer from the company even though previous experiences were quite good, sending new computer lead and replacing battery.

New purchase of HP Pavilion gaming 15 in February 2021 which is recently or only 5 months usage but now the laptop fan is cracking like an air conditioner exhaust, and causing massive overheat. HP support can't help much, wasting entire day and in the end, they asked me to use HP cloud reset which wipe all my data and yet it's still not solved so i can conclude that their support is completely unreliable and all of the service center is still closed due to covid, and repair or pickup time can take for 2-4 weeks not including sparepart, which is very slow. I also have compared to another brand such as lenovo or asus, they still open their service center even it is covid and their repair time is much faster which is 1 week at the most, and their support also more responsive and familiar with the problem.

Credit where credit is due. Had a broken cable on a reverb g2 vr headset (a common issue but not the fault of service). Called 2/8 Monday to explain I needed a new cable, Karthik was knowledgeable about the issue, did not send me down the garden path and the cable has arrived Friday of the same week. Job done , thanks.