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I'm 99% the "live agents" in chat are AI, and that the goal of HP customer service is to frustrate the customer to the point where they just give up. It is absolutely insane the hoops you have to jump through for a repair ticket to be issued on a product that is under warranty.

Problembehebung mit dem llm äußerst umständlich, ewig lange Kommunikation, und teilweise falsche bzw. nicht umsetzbare Anweisungen. Z.B. wenn wenn im Druckdisplay Optionen ausgewählt werden sollen, die da gar nicht vorhanden sind. Probelmebehebung bei HP dauert immer mindestens 1 Stunde. Mit einem Menschen zu sprechen ist leider auch nicht mehr möglich. Werde daher zukünftig keine Produkte mehr von HP kaufen.

Hp has the worst support of any major laptop mfgr. They delete all info and software on discontinued models making repair and upgrades almost impossible. I have an older notebook with a sticker on the back that lists SN#, Product, and Model and HP's stupid lookup says it's all invalid. HP sucks. No drivers available. Saving a few gig on one of your servers are you? Lenovo has an end of life web page that has every driver and document for every computer they ever made! They are great, Hp is crap! Never buy HP. No wonder they are going out of business, YEA!

I had a terrible experience with HP customer support. My computer screen started glitching and showing black and gray screen screens only three months after I received it. When I sought HP warranty through customer support, they denied my claim and told me that I was the one who made my computer fall and that is why it has this issue. However, that is not true and they are going against consumer protection law to not provide and abide by their warranty. I do not recommend HP to anyone.

My printer has stopped scanning. I contacted HP Support for assistance. I was told that my only options were to subscribe to SmartHelp or something like that. There is NO FREE support from HP. What a ridiculous position for a company. I paid around $50 for a HP DeskJet 3752 All-In-One printer copier scanner. Why would I pay a fee for support when I can just through the thing away and buy a Brother or Epson?

Geen medewerker aan de lijn te krijgen na langdurig wachten. En dat met tussenpozen al dagen. En na ruim 12 minuten de boodschap: door een technisch probleem kunnen wij u niet te woord staan. Vandaag en gisteren is dat 3 keer gebeurd. Totaal geen service. En de printer is nog steeds offline, al sinds 30 juli.

Det var tidskrævende at finde frem til og betale for adgang til et telefonnummer til support. Da det endelig lykkedes blev opkaldet besvaret af en AI-assistent, der var ca 15 min om ikke at kunne finde min printer i systemet. Efter 4 anmodninger om at tale med et menneske og AI-assistentens forsøg på at finde ud af mit navn, blev jeg langt om længe omstillet til en medarbejder. Det er dybt utilfredsstillende at det skal tage ca 1 time at finde telefonnummer og få et menneske i røret.

Le même constat que beaucoup d'avis. Problème sur un écran HP couvert par un care pack. Je parviens à avoir une technicienne qui ne diagnostique pas la panne et est obligée de demander l'avis d'un "expert" ... qui refuse d'appliquer la garantie. La technicienne ne m'est pas d'un grand secours car ce n'est pas elle qui prend la décision. Je demande à parler au soi-disant expert, refus, informe HP que je dépose un dossier à signal conso, action faite ce jour. Mes prochains équipements ne seront pas HP.