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Il servizio di assistenza non assiste ma fa perdere solo tempo. Sono stato oltre 2 ore su Whatsapp senza ottenere altro che una grandiosa perdita di tempo! Risponde un operatore che necessita di traduttore e si trova esattamente all'opposto della tua collocazione geografica. Sono riuscito a scambiare i soliti dati già in possesso a HP. Inutile

They are very useless. My laptop broke down after just 11 months of usage. First repaire was free, then 3 months later it broke down again for the same issue. They only suggested a 50% discount on second repair and they do not even know how much it will be. Or a 250$ discount code on their company website. Which is ridiculous considering the fact that I paid 1100$ for a laptop that is deficient, so why would I ever want to purchase a laptop from their company. Knowing that they are suppose to give me a free laptop in exchange, because their collegue said they have due to the poor condition of the laptop. Now the AMS is saying otherwise. I am still trying to get to the bottom of this issue.

centro assistenza inutile. monopolisti della manutenzione, a richiesta non forniscono pezzi di ricambio ma pretendono oltre 300€ per una sostituzione di una ventola di raffreddamento per un portatile.

Katastrophal Habe einen Drucker den ich nicht benutzen kann da die Regestrierung nicht funktioniert. Bekomme keine Email um mein Konto zu eröffnen. Der Support reagiert zwar ab und zu aber es gibt keine Lösung für das Problem. Nie wieder HP

I've been having a lot of connectivity issues with my printer (with instant ink subscription). After getting through BOT support, I was asked to contact Whatsapp HP support. It's completely ineffective, without exaggeration it took over an hour and a half for the support agent to determine that I was looking to wirelessly print from an Android mobile device. My replies were immediate but follow up questions took from 15 - 30 minutes. There's just no way issues can be resolved in this way. Nobody has a day to spend sitting beside a printer!! I asked the agent were they assisting multiple customers, which I was told they were. HP need to review their support systems because this is not support.

Contacté le SAV pour deux problèmes différents. Un par retour atelier et un en dépannage sur site. Le premier cas le transporteur ne s'est jamais présenté même s'il est noté dans le suivi "Colis non prêt" lors des trois soi-disant passages. Le second un remplacement CM a été fait mais le problème venait du SSD. On me dit qu'un technicien repassera mais il n'est jamais revenu. Lors d'un rappel au SAV on me dit que la pièce est en rupture de stock et qu'on me l'enverra dès que disponible et qu'il faudra que je me débrouille. Bonne marque, mais SAV 0.

Habe etliche Male mein Problem mit dem Drucker HP Smart Tank mitgeteilt (druckt keine bzw. schlecht in Farbe) Reinigung etc. durchgeführt. Anfangs war der Support über WhatsApp zufriedenstellend, obwohl ich mich immerwieder gemeldet habe und mein Problem mitgeteilt habe. Einzige Mitteilung "wir haben eine Neuigkeit für ihr Problem, ich solle micht melden wenn ich mehr darüber wissen will -war wohl eher eine Scherzinforamtion - danach Pause. HP-Drucker wird's wohl keiner mehr werden

Assistenza lentissima e poco intuitiva. Un messaggio ogni 20/30 min. Dopo che l’operatore legge il messaggio non si capisce che fine faccia. Mi chiede se si può procedere, rispondo immediatamente di sì e sparisce. NON COMPRATE PRODOTTI HP perché se avrete un problema sarete lasciati da soli. PESSIMI