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HP = Schrott

Ho comprato un computer portatile di fascia alta HP Dopo circa un mese dall'acquisto ho riscontrato problemi con la webcam ho contattato l'assistenza provvedendo a spedire il prodotto per la riparazione Dopo vari contatti e ben quattro mesi di attesa il computer è ritornato dall'assistenza con una a grossa ammaccatura sulla cover del monitor Ho ricontatto l'assistenza ma ho dovuto aspettare altri due mesi per la sostituzione della cover Durante la lunghissima attesa ho contattato la responsabile dell'ufficio relazioni con i clienti, personaggio presuntuosa e maleducata, la quale nonostante le mie ragioni, mi intimò di non chiamarla mai più È stata una esperienza allucinante che non ripeterò mai più, infatti non comprerò più prodotti HP

Der HP Support ist nicht erreichbar! Der Drucker druckt keine Trennstreifen! Hilfe dabei ist absolute Fehlanzeige.

Online ondersteuning gecontacteerd voor foutcode op printer. Na 30 minuten een eerste antwoord gekregen, dan alles nog eens opnieuw moeten intypen. Om de 10 minuten kreeg in nog een antwoord met iets dat ik nog eens moest proberen hoewel ik al meermaals liet weten dat ik alle voorgestelde stappen al had geprobeerd. En dan plots geen antwoord meer... Gewoon geen antwoord meer! Ben dus nog geen stap verder na meer dan een uur en half "ondersteuning". Na een uur stilte kreeg ik terug een bericht en had hij blijkbaar middagpauze genomen :-) In het midden van een chat, zalig! En dan ging hij rustig verder met nutteloze suggesties…

Over the years, I've tried several printer brands, and HP is BY FAR the WORST and should be avoided like the plague. Their service is terrible; for instance, sometimes I find myself without internet, making it IMPOSSIBLE to print, scan a document, or even make a simple photocopy. Many times, it automatically commanded new cartridges (even when I wasn't using the printer), using the excuse of almost empty cartridges, which are actually NEW. In other words, they are thieves trying to take every last cent from you. Not to mention their half-baked app and poorly designed website, not only compared to the competition but fundamentally speaking about a well-made site in general (I am a web/mobile developer). The mobile and PC applications work only half the time. To top it off, since I no longer want to give them my money, I decided to cancel the subscription and delete my account. It should be one of the simplest things to do nowadays, but not with them. After spending at least 15 minutes to dissociate my account and delete the registered printer, I received an email confirming the cancellation of the subscription but stating that it will be automatically renewed in 6 months. It's basically a joke. Finally, let's talk about deleting the account (something I haven't been able to do yet). We're talking about a company that makes a lot of money and can't pay their developers to create a page to allow you to delete your account, as is possible on 99% of sites today. You have to contact customer service and hope they respond. Maybe the quality of this service varies from country to country, but so far, after several attempts, I have not received any response for my account deletion request.

Wer extrem quietschende Lager(!) von Druckern reparieren lassen will, muss erstmal versuchen das Problem über mehrere Telefonate hinweg via Software(!) zu lösen. Seriously? Ich glaube lieber an die Existenz vom unsichtbaren rosafarbenen Einhorn.

Ich sollte wegen eines Problems mit meinem Drucker angerufen werden! Kommt aber kein Anruf! Die Seriennummer wird immer wieder als ungültig aufgezeigt. Obwohl das die richtige ist. Ganz schlecht! Nicht mal 1 Stern verdient. Problem immer noch nicht gelöst! Nie wieder HP Produkte.

Supportmöglichkeiten - man kann leider keine - Sterne vergeben. Es gibt keine Möglichkeit den Support über Mail zu kontaktieren. Virtueller Assistent ist eine Katastrophe. Whats App und Messanger sind die einzigen schriftlichen Supportmöglichkeiten, nur habe ich beides nicht, und werde es auch nicht installieren nur weil HP es so möchte. Über das Produkt den PC: Omen by hp Obelisk Desktop 875-0101ng kann ich allerdings nichts negatives sagen. Da würde ich 5 Sterne geben