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5 out of 6 times I was directed to Manila. Which in itself is not an issue. They read instructions that I can see myself from having tried to sort the problem out myself online. You spend 5-10 minutes just giving them information - they haven't even started trouble shooting. That's if they get your email address right because I had to repeat it 5 times and spell it phonetically twice and even then they got it wrong. That was before they even started troubleshooting. Once I had to tell them how to remove a printer already configured on the HP Smart app. Printer issue not solved.

Die Erreichbarkeit des Support ist eine einzige Katastrophe. Man wird trotz Ankündigung nicht zurückgerufen. Stattdessen wird der Reparaturauftrag gelöscht und es gibt keinen einfachen Weg zum Support.

Ich hatte Probleme mit meinem Laser Drucker und habe den Support angerufen. Es dauert vielleicht einige Minuten aber dann war ein netter Herr in der Leitung. Es ging fast zwei Stunden, das Telefonat mit Remote Support. Leider konnten wir es nicht lösen... Aber, er hat mich dann an zwei darauffolgenden Tagen angerufen, um dieses Problem zu lösen und es war erfolgreich. Vielen Dank und jederzeit wieder.

Der Laptop war auf der website als Aktion angeboten, kam aber vollpreisig, also doppelt so teuer wie angegeben. Eine Kontaktaufnahme jegwelcher Art (Telefon, Mail, chat) war NICHT möglich. Ich würde sogar meinen, dass HP die Kunden betrügt. Ich bin mir auf jedenfall betrogen vorgekommen

Bisschen warte zeit aber konte mein proble lösen

I was charged $91 because I printed more than 50 pages. A month? That's illegal going into my bank account. I want my money back!!!

Absolutely horrific! You buy a printer from them and the drivers don't work on the computer and there's nobody that will talk to you unless you pay an extra $90 for customer support, then when you pay a service contract fee plus whatever they bill you they don't get back to you in a timely fashion so your problem still not resolved and this went on for 3 days. Finally I returned the printer I don't want to have anything to do with this company it's absolutely ridiculous and the AI answering service is crap you feel like you're just Another Piece of garbage and they're just swindling you out of your money

il supporto è inadeguato. Rimandano di operatore in operatore e non hanno risolto il problema. attendo da novembre chiamate e conferma per il ritiro del prodotto, non funzionante. HP OmniBook Ultra Flip 14-fh0001nl.