Supply Center USAReviews of supplycenterusa.com

Response from Supply Center USADec 4, 2024

Hello! We are sorry to hear about your experience. We researched your issue. If you check your order confirmation email, it looks like you chose a local delivery carrier for your delivery, but you submitted a delivery address in another state. This created an issue in the system as that carrier won't deliver to other states. Unfortunately, we had to cancel and refund your order. If you decide to place a new order and select an approved shipping carrier, we would be happy to expedite your order. Please update your review here or visit our Contact Us page if you have any questions. We are happy to assist! If you sent us an email and we didn't respond please confirm you are sending to the correct email address. We respond to emails within 1 business day. You can also find our official contact information on our "Contact Us" page. We encourage you or anyone reading this to send us a message. We reply within one business day. Additionally you can update this reiew with a screenshot of the email and amail address you are sending to so we can research your issue. Please see your carrier delivery choice below. You chose Local Delivery promotion yet you live in another state. This created an issue in the system. So, we had to cancel/refund your order. You may place a new order using the proper carrier delivery information, and we will provide rapid dispatch for you for free. Thank you! Shipping FREE Local Post Delivery TB (14-28 Business Days) (0.0 lb: Items 0.0 lb, Package 0.0 lb) Here is some additional information that customers find helpful. * Our focus is sourcing the hardest-to-find products. Often, these products are experiencing a sudden surge in demand due to the product being discontinued or out of stock at most places, or it is experiencing a sudden surge in demand due to it going viral on social media, etc. Due to these sudden surges in demand and very limited supply, we will frequently experience stockouts shortly after receiving stock. If we experience a stockout, we will give you the option to save your spot in line for that product or just cancel your order so you can check back for product availability at your convenience. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order. If you have any questions about your order, please get in touch with us ASAP so we can help you!   * Local TB Tampa Bay & Dallas delivery coming soon! We are building out the online infrastructure now. * Shipping Rates - We focus on bullk shipping. Voted the best bulk, wholesale and B2B shipping rates in the industry. Can ship up to 999lbs per order. * We process approximately 23,500 orders a month. While we strive for 100% satisfaction and are always looking for ways to improve, we are proud of our 98.2% satisfaction rate. We value your feedback! * Because we specialize in high-demand / low-availability products, we often run out of stock shortly after we receive them. For this reason, we cannot sell in bulk, high volume discounts, offer resale certificates, etc. We specialize in sourcing hard-to-find and high-demand products. Oftentimes, these products experience a sudden surge in demand. ( For example, a surge in demand due to a celebrity using a certain product or a social media video with the product that has gone viral.) This oftentimes results in intermittent stock-outs that can happen within minutes of receiving stock. If you think the product you want to order is experiencing extra high demand, feel free to reach out and confirm that stock is on hand when you place your order.