Supply Center USA*** ATTENTION *** We recently lost an important member of our team. We are currently not accepting new orders. However, we still offer full customer service. Please don't hesitate to contact us if you need anything. If you have a question about an order you want to place or have already placed, please send an email to the email address on this Trustpilot profile page or visit our customer service website. Links can be found on this TrustPilot page.Thank you!
Supply Center USA (supplycenterusa.com) has 1,714 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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1,714 approved reviews, newest moderated first
Hedy C.
TT went above and beyond in helping me with my order. He was fast, friendly, knowledgeable, understanding and gave me insightful information about future orders that will make ordering easier for me. He's great! (Assuming "he" from picture but it was a small pic- apologies if I'm wrong :)
John
JJ did an excellent job of responding to my customer service request. The response was very quick and informative!
Ilene F.
Thank you for trying to look up the expiration date.
Brooke M.
This is a scam. After ordering and waiting to get your shipping confirmation, then contacting the company, you will be told that you mistakenly chose the local shipping option. You will be getting a refund, apparently. If you would like to reorder with the correct shipping, you find out that it will cost hundreds of dollars. Apparently the scam is to book your money before you realize what is going on.
Response from Supply Center USADec 4, 2024
Hello! We are sorry to hear about your experience. We have our about us information and shipping information on the website in multiple locations. Please update your review here or feel free to send us a msg by going to the Contact Us page if you have any more questions. Thank you!
Carolee M.
I emailed your company this morning to let them know I had not received my package that I ordered on November 5. He responded back to me immediately and said that there was a problem with the shipping. I live out of state and I accidentally hit the wrong shipping button. He is going to refund my money ASAP, which I appreciate very much. Thank you again for your quick response and handling this matter.
Lisa
I placed an order and unfortunately the delivery was outside of TB area I didn’t know this until I sent an email inquiry regarding my order and JJ quickly replied and issued a refund. My experience has been pleasant. M. H.
CJay
This review is for the company, Supply Center USA offers health and beauty products on website Address on website: 30 N Gould St Ste R Sheridan, Wy 82801 --- I have been seeking to find a vitamin C product, Pioneer Nutritional Formulas Vitamin C Complex, that is listed out-of-stock at my usual purchasing sources, such as, most recently, Amazon. Searching through the Internet, every company I found was out-of-stock on this item except Supply Center USA, which states on its website: "At Supply Center USA, our mission is clear: to help individuals source the hardest-to-find health products and improve their overall well-being." Since the item I've been seeking was listed for sale, my final step was to check out the reviews on this company. There are plenty of reviews on the website, undated, and that read as if written by their own staff or contracted professionals. I wanted to see something that impressed me more, thus navigating to Trustpilot, one of my go-to sites. Most reviews I read here don't seem to be about the ordering experience or products but about a customer service person. Looking further I located an updated November 27, 2024 article by the Sheridan, Wyoming, Press which does not name Supply Center USA but does name the address of the company (above). To quote: "30 N. Gould St. in Sheridan, Wyoming, ... actually belongs to Wyoming Corporate Office LLC, an office made up of 24 registered agents corporations, according to the Wyoming secretary of state website. [There are] thousands of companies represented by registered agents at 30 N. Gould St. These numbers include a mix of reputable companies and those that have a history of scamming customers out of money and hiding behind a Sheridan address to do it. ... Each week, the Sheridan County Chamber of Commerce receives about five calls from customers desperate to get ahold of a 30 N. Gould company to get their money back. Owners and answers are hard to find." Once again, the article mentioned above discusses consumer experiences with other companies all giving the same address. However, I would need far more information and reviews about the shopping, delivery, and product quality experience before I would order the product I'm seeking from this company. The star rating is in the middle pending further information. I very much welcome the company's response.
Tova Hinda S.
JJ responded immediately to all my emails. However he didn't really answer my question until today. I feel he should have answered my very simple question the first time I asked, not waited until the third or fourth time.