Superior PropaneReviews of superiorpropane.com

If I could leave a number rating below zero it would be -10. I have been on hold for 1.5 hours trying to call about a billing issue. Second time I have tried to call.

This company was great until Superior Plus bought them out. Now it is a disaster. Unable to get deliveries and nobody is available via telephone unless you are willing to wait on hold for an hour or more. The local drivers are great but their hands are tied and they are unable to do anything about the issues.

Oil is prepaid and on automatic fills yet tank ready to run out and had to wait for a customer service rep on hold for more than one hour. They then promised to call back with a delivery confirmation within an hour and guess what? No call back after 6 hours and now waiting on hold for another hour. I have never had worse customer service.

They’ve let my tank get dangerously low twice since Dec 2025 despite the fact that they put a monitor in it, average wait time on phone is 65 minutes, and requesting delivering through the app means nothing. Plan on dumping them as soon as I can. Just another gluttonous corporation.

Tanks are almost empty -4%- with freezing temperatures for days in the forecast. Delivery has been rescheduled 2 times with no new date set. Promises of someone getting a delivery done and no one is calling me back or scheduling a delivery. Absolutely unacceptable. Their literal job is to deliver propane!! I will be getting a new company to install tanks tomorrow. Last year service was great and this year they completely dropped the ball. Whoever was in charge of implementing their new system needs to be fired.

Horrible service! If you are buying a home with their tank stay away. Regular scheduled delivery not done and called over a week with nothing from them .. do not do business with them. I’m getting atty and I would advise others to do the same.

They just let me run out of propane when they had a transmitter on my tank. After two calls and an email it was obvious when they said they didn't know when I would get propane they didn't want me as a customer. This is After 20 years being paid immediately. In summary there is no service here no communication and no guts. I understand if you are having financial problems and want to cut out small users. But have some backbone say so. I have switched to Wilson's in the Bridgewater area. Real people and great service. By the way they waited until January.

Company promised to deliver gas via text and never showed up. When I called the next day they said it was going to be rescheduled and they'd let me know the day before a delivery, but we have a storm coming. They also wouldn't allow someone else to fill tank in an emergency, if they still own the tank. Im going to try and get more information on whether or not the tank is still theirs since the company has been sold 3 times