Superior PropaneReviews of superiorpropane.com

i wish i could give them a negative amount. for one they charged over top of what i ordered but didnt actually give me the gallons they claim they did i actually only got the original amount i ordered but got billed for way more. went to order more and they will not remove the remaining balance that i dont owe but i had to pay it to order more and now its been a week and we are out of propane and they still havent brought more and i have 2 kids at home. when you call you cant get through, ive sent at least 5 emails with only once response saying they couldnt find where i only ordered so much so i screen shot my order to them and had to tell them how they can find it on their own site. absolute terrible company. still no answer back from anyone and no propane.

Worst company ever. Negligent, rude. Deceitful. They let me nearly go down to zero propane in November despite their claim of automatic monitoring. I tried to reach them multiple times and had to wait over an hour to get someone who could only tell me that a ticket was generated but they could not tell me when delivery would occur. I complained to the NY attorney general’s office and wrote a negative google review. A manager responded and also emailed me saying that a refill ticket will be generated at 50% instead of 30% I FCC capacity from now on. That happened once followed by a timely delivery. Currently they generated a ticket st 46% but we are now down to 30% without any delivery scheduled. We called multiple times- again with hour long waits and are told that the delivery would be coming any day. We left messages for the manager who finally called back and said that we would not be getting a delivery at all because there is a propane shortage. He said that maybe when we’re below 10% they may be able to provide a few gallons. When I complained that my pipes could burst and I could lose my house, he said if that happens I should file a claim. We called around and spoke to people who use other propane providers and to offices of other companies and are told that there is no propane shortage. Clint- you lied!!!! I will now file another complaint with the attorney general and the BBB. This company must be shut down! No one should sign up with this company.

We are in shock and can’t believe the lack of care or responsibility for leaving us without propane and heat for 3 days. We are supposed to be monitored with the smart tank wifi when the tanks are low and it seems this is broken and we unknowingly ran out of propane. I have called so many times and was told management has been emailed but no reply. I finally connected with a regional manager named Anthony he promised to call me back and never did. I have babies in the house and advised them of the safety issue there is with leaving them without heat at -20 degree temperatures but no one cares. I don’t know how to get them to come fill these tanks. This is the worst company I have ever dealt with. I would highly recommend going with a different supplier.

Run for the hills as this is one SHIT company in 2025/26! 6 days with no propane!Website is practically useless at low tank levels. Was on hold for over 6 hours over a 4 day period and finally got thru on day 4 after a 2hr 3 min hold time only to encounter an idiot on the dispatch line. It’s hard to believe how a company can be so flagrant in pissing off their customers. Will be dropping these bird brains for a professional gas company on my schedule…..

Bonjour, est-ce normal d'attendre au téléphone presque deux heures, à chaque fois, pour payer une facture à cause d'une erreur de la compagnie Supérieur propane? La réponse est non, bien sûr. Le pire, c'est que l'erreur demeure après plusieurs tentatives de notre part de la règlée. Vraiment décevant.

I called SP this morning as a residential customer and was told I was #7 in the queue, then #6 with 25 minute wait time. Since then I was still #6, and the wait-time steadily increased to 96 minutes ... WTF. Yes, it's been excessively cold, bring in more people to man the phones.

I went with Superior Propane because I was told they deliver your propane when ordered. Not true, everytime I order it’s 1-2 weeks later or more when they want to deliver it, plus this time they have cancelled my delivery three times. I spoke to Anthony, who is suppose to be a manager and he stated he call me back…never heard from him again. They tell me that they are monitoring my propane, however the monitor doesn’t work, so how do they monitor it…they just keep lying to you! Horrible Service with an attitude!

If I could give it a zero I would. Horrible customer service, no one gives you a straight answer. Was without propane for 3 days on January 2026. Told them that the sensor is not accurate, but no one came to fix or replace it. Do not sign up with this company. You are going to suffer from them!!!