Matt
Extremely bad customer service and delivery service
I’ve been a Quarles customer since 2008. In that time, their customer service has been exceptional. I never had to call to request deliveries as their system for refilling our propane tank was effective. However, since Superior Plus took over, things have gotten way worse with customer service and deliveries. I’ve had to call to request delivery when I noticed our tank was under 5 percent full. Case in point. The second time, which was yesterday, my tank went completely empty. No heat. No hot water. No cooking. I called at 3pm and explained that our tank was empty and they stated that my delivery was already scheduled for that day and it should be in the next 1-3 hours. 4 hours later, no delivery. I called again and the office was closed and it connected me to the emergency line. They stated that all trucks were grounded “due to weather” (even though it snowed the day prior, it all melted that day and roads were clear) and there would be no more deliveries. After I had called them 4 hours earlier and explained the situation and being told that I would get a delivery so we would have heat and hot water. So now we spend the night in a cold house and cold showers in the morning. Clearly things have gone south. Reading reviews on Google, Yelp, and BBB, I’m clearly not alone in this. Average of 1 star reviews on every one of these forums says a lot. This is completely unacceptable and am looking at other companies that have more competent customer service.