SuperiorpowersportsReviews of superiorpowersports.com

I bought a scooter for ~$1200. It's a great scooter but was not properly maintained or inspected by SuperiorPowerSports. Within the 90 day warranty period I had the scooter in a repair shop 3 or 4 times. I've had bolts come loose and fall off, one of the exhaust studs broke for no reason and needed to be replaced along with the exhaust seal. I had to repair the starter motor for the electric starter. The clock on the scooter doesn't work properly. There was a short in the wiring harness. Since none of the repairs required replacing parts and all of the costs were labor, SPS refuses to refund my out-of-pocket costs per the warranty. Even worse they are rude, callus, and act like it's my fault for not springing for their $200+ "ready-to-ride" option. In the end I've put about $500 more into this scooter just for repairs.

For those that do not want to read the full nightmare description of the experience we have had with this company, here are the basics. We purchased a 2016 scooter in September of 2015. Shipping, delivery, condition of scooter on arrival, time to wait for documentation to have proof of registration and license, and the accessories we purchased were only the beginning of the nightmare process. The bike then broke down within 4 days of driving and 50 miles, and here we are almost in February of 2016 (almost 5 months after the purchase). Superior PowerSports (Ridewest) is now hiding behind the manufacturer and refusing warranty items (even when we paid for an extended warranty from the shop, not the manufacturer). Want the whole story, here it is: 2016 Interceptor was purchased in early September 2015. The scooter was purchased with all the bells and whistles, including cover, lock cable, full assemble package, and extended warranties from the shop, not from the manufacturer. It took two weeks for the scooter to leave for shipment from Industrial City. It took another week to be notified by a delivery company that the scooter is ready for delivery. We set up an appointment and waited around all day. The scooter never arrived. We called the delivery company and we were informed that the scooter had been transferred to another delivery company. We then set up another appointment with them. The bike took 3 weeks from purchase to arrive. The scooter arrived mounted and wrapped badly to a completely rusted metal frame that sat on top of a broken palette. Note, you will need to dispose of this rusted frame yourself. It’s about 8 feet long and about 3 feet wide. Though Superior PowerSports tells you to inspect the scooter before finalizing the delivery the delivery company would not allow us to do so saying they did not have time for us to inspect the scooter. After inspecting the scooter it was clear that Superior PowerSports (Ridewest) did not do anything to the bike to make it fully assembled (which we paid for. Pretty much everything outside of the internal components and wheel assemblies was loose. Some screws so loose they were about to fall out. The visor, mirrors, and seat were not attached as they were supposed to be. We spent hours putting things on the bike and tightening down loose items. Not very reassuring for a vehicle you need to drive down the road. Further, the trunk, cover, and lock cable were no where to be found. I can add this into the timeline later, but I will just finish this off here. The cover and lock cable along with the registration paperwork was then sent to us from the company and 2 weeks later we were notified that it was “lost” in shipment. We did finally receive the cover and lock cable. The trunk, however, has yet to arrive (5 months after purchase). Once the bike is received you start a process of getting the registration and licensing finalized with Superior PowerSports (Ridewest). As said above due to a “lost” shipment it took 3 weeks to receive this paperwork. We returned immediately, however it was 1.5 months from the purchase date before we had plates and the temporary registration. Then it all got worse… 4 days into driving the scooter (at about 50 miles), the scooter broke down. Running great one minute, then choked died and left me on the side of the road. I was able to get it home with about ¼ mile runs and half hour rests. We were informed by Gio at Superior PowerSports that this sounds like a carburetor issue and 1 month after the break down we received the new carburetor and paid a mechanic to have it installed. Another note here is that your warranty does not cover labor at any other shop other than the Superior PowerSports shop in Industrial City, even though they told us we could take it to any shop buying the warranty when we purchased the scooter. So, new carburetor installed and scooter fires right up. I take it for several short trips knowing that with the bad carburetor the scooter would run off and on and wanted to be sure. All seemed good. I decided to take the bike about 4 miles away to the store and just before arriving, the bike choked and died, with no luck restarting at all. I pushed the scooter 4 miles back home. We contacted Gio again and explained that this whole thing is ridiculous and the bike needs to be fixed. He then said it sounded like a bad battery. 1) The scooters run without a battery and mine would too, when it wanted to run. 2) I had the battery tested and the battery was good. Only to have Gio say again that he thinks it is a bad battery. I then talked to the mechanic that installed the carburetor and he advised it was most likely an issue of the onboard computer or incorrect wiring, but most likely the computer. I shared this information with Gio in a very detailed email. Gio then said he’d process the warranty for the computer and that I didn’t need to provide new pictures of the bike. You have to wait 10 days for the manufacturer to “approve” the claim. On the 11th day I contacted Gio who then informed that the warranty could not be processed due to pictures not being provided which all could have been taken care of 10 days earlier. So once again I took off all the bolts and took pictures of the internal of the scooter for Gio. Long and short is that now Superior PowerSports will not authorize a warranty claim for the computer (which I found out was only $35 through a fight with Gio on the phone). They require that we take the bike to a certified mechanic to narrow down the issue. In effect hundreds of dollar to track a problem down on a brand new bike, when the most likely problem is the computer and without a new computer the mechanic will not know if that is where the problem is. Gio’s response is that this is what the manufacturer requires. The truth is that Superior PowerSports is hiding behind the manufacturer in a covert way to not fulfill a warranty item, even though we purchased Superior PowerSports extended warranty. So we bought the computer full price. Confirmation of that order was received one week ago and we have yet to receive confirmation of shipment. We will never do business with this company again. I urge you all to take your business elsewhere too. We have spent so many hours on this issue its not even funny. My gmail has over 70 email exchanges. And if that doesn’t deter you.. Gio stated by phone that the parts in the bikes are cheap and they break easy or sometimes are defective from the get-go. Beware!

Thee most rude, disrespectful, evil, diabolical people I've ever encountered on the face of this earth and I spent 20 years in a California state prison!!! These people stole my money and hung up on me, placed me on hold for hours, and then told me they were going to file a police report on me because I kept calling them over and over and over demanding that they pay me back my $1400 now! Worst experience ever! Don't make the same mistake I did and purchase anything from these people!

Honestly I made my purchase online on October 13th, 2014 the money was then taken out on October 14th, 2014! I was told several things that all amounted up to lies after I spoke to the representatives by the names of Art and Adam. Because today is the 22nd and I have yet to receive my scooter. I've been hung up on, left on hold for well over 30 mins. I was told my scooter would be sent out on the 17th and I would get it around the 20th or the 21st. But just out it wouldn't be shipped out until the 21st. Everything was all prompt while they were trying to get my money!!! And their customer service is down right horrible. Their rude and they lie about everything I will never purchase anything from them ever again and If your looking for a great priced scooter just purchase it in your home town. Because unless you like to wait forever don't mess with superior power sports ever!!!

I had a great experience buying my BMS scooter from Superior Powersports. Their sales team made my purchasing experience very easy and smooth. From selecting my scooter to the delivery to my door, everything was taken care nicely. I love the BMS scooter, it's better than I expected, plus I got to save a lot of $$$. Kudos also to Jeff their tech rep, he patiently guided me through installing the trunk on the scooter. Overall it was a pleasing experience, I would recommend these guys!!!

****BUYER BEWARE**** SAFETY HAZARD***********BUYER BEWARE**** I write this as a concerned US military officer for the safety of any Soldier or civilian who may purchase anything from Superior Powersports. I bought a scooter online from Superior Powersports back in DEC 2013. I went to the store in the City of Industry, California to pick it up. Fortunately, I test drove the scooter and found an abnormal clicking sound in the engine. The "mechanic" told me he did not know what the sound was so I went inside to get a refund. The sales manager, Sarah, talked me into taking another scooter in the showroom. I test drove that one as well. The trunk made a weird rattling sound, but the "mechanic" told me it was fine. I took the scooter home. The second time I rode the scooter, the trunk ripped off the scooter and fell on the road. Fortunately, there was no vehicle behind me and nothing in the trunk. When I picked up the trunk off the road and looked at it, there were two screw holes that looked broken, but the other holes were intact. Out of the eight screws that were supposed to hold the trunk on its frame only two were screwed in. I called Superior Powersports to address this safety issue that their "mechanic" did not properly install the trunk (I even paid the extra money to have the scooter pre-assembled before I picked it up). I sent Superior Powersports the pictures they requested of the trunk, but got no response. I talked to Brenda in the parts department, she told me she would call me back but did not. I then talked to Sarah, sales manager, who sold me the scooter. She has promised to call me back on at least three different occasions but has not. For 5 months, I have been waiting for return phone calls and a resolution about the trunk. It's just a professional courtesy to for a business to do what they say they are going to do. This is lacking with this company. I saw the "F" grade it received from the BBB complaints as well as the other blogs. I should have looked carefully before I purchased from this company. I strongly recommend you find another company to do business with.

ATV was just as advertised...... Great shipping

Everything work out just fine.jason at customers services help me ever step of the way and dave the delivery guy put my order right where I want it. Outstanding Job