SuperiorpowersportsReviews of superiorpowersports.com

Absolutely STAY AWAY from the HORRIBLE Company!!! Hear me now or believe me later!!!

Worst company ever! OMG! Where do I start my list of complaints! My son's gave my $1000 to purchase a scooter for Christmas. I did my homework and found the perfect scooter. I ordered and paid in full for the scooter to avoid the Christmas rush. Scooter delivered on time. However it was damaged! Therefore I would not accept and asked for either a new scooter or for them to replace the damaged parts. I called Superior Power Sports and left 9 messages! Why? Because nobody ever answers the phone. Then I started e-mailing them, Same problem. To make a long story short, the idiot who finally replied to one of my many messages told me I need to complete a damage report. Obviously he did not bother to read my e-mails or listen to my messages. "I don't have the scooter so why would I fill out the report?" Anyway they refused to offer me a new scooter and said they will return my money in 10 days. Now I'm really angry. They've had my money for over a month already. Delivered a damaged scooter. Cancelled my order. Won't refund my money on time….. And worst of all my Christmas is ruined! My son's are expecting to see a new pink scooter aside the tree from them to their Mom… Now I have nothing….. but a very horrible experience to share with you. Horrible, horrible company!

The dirt bike I bought had problems from the very first time use. Clutch cable ferrule broke off on the first lever squeeze. I contacted the superiorpowersports.com's "customer service" and I was instructed to fill out a claim form and submit it along with detailed pictures and description of the problem. I did this immediately and in the mean time used my own resources to put a temporary fix to the cable issue. A month later clutch lever and a rear shock broke almost simultaneously. This is when I had to deal with their so called "customer service" again, and when I realized my previous issue remained unresolved. First I logged in to their website and, according to their records, they were awaiting my response, however it didn't specify what question and/or inquiry my response would pertain to, as I already sent all the required info. I then went on to call them on the phone. To make long story short, after several phone calls and emails, I was told that manufacturer will not issue replacement parts, because they are not covered by warranty, and according to the evidence submitted by me, parts were subjected to abuse/lack of maintenance (nice try to shift the blame). The superiorpowersports.com representative (Mike who, by the way, is one of the two reps always picking up the phone) started lecturing me about how I should read the warranty before making any purchase and he suggested that for the price ($750 incl. shipping) I shouldn't expect much of a dirt bike. I kind of agree with that statement however I didn't expect a total lack of support from the dealer side. They don't sell parts, nor have any schematics to identify parts, nor referred me to any other vendor who would be able to provide any help. In the end they stopped returning my phone calls and emails and I understood that I was, from that point on, on my own. Hopefully I will be able to get all required part online. DO NOT BUY FROM THESE PEOPLE, THEY DON'T KNOW WHAT A CUSTOMER SERVICE IS. THEY HAVE A BAD ATTITUDE AND NOTHING TO OFFER BESIDES IT.

They give me wrong ans. All the time.my speedometer dont work right it goes all the way up and sticks their. I put another speedometer on it and it worked so it is speedometer the one i borrowed works. Same but differant color. Mine Black. other is green faced.now 1 black 1.green.i had a lot of work to do on it but still parts missing, cant put on lock box on back.sent me a video how to put on but parts missing.no where to put it. It was suppose to be tested befor sent to me.

The product arrived damaged and there was zero assistance from service to rectify the situation. A number of the parts were assembled incorrectly and it took a lot of time and money to get it running. Poor service, poor product. I would never recommend using them to anyone.

I have tried all month getting in touch with you all. I can't get through by phone and I've sent email after email. I'd appreciate it if you all would contact me so I can make my last payment. What you all are doing is against the law. I've tried an you all are not calling back after I've sent over two thousand dollars. I need you all hold your end of the deal like o have. I gave until the end of this month and I've tried and tried, am I screwed because you all will not return my calls or emails?

Received my scooter. Assembled it It Will Not Start!!!! Now I am no longer assembling. I am stuck with an " assembly required " product that Does Not WORK! Amy did a great job selling me a product on the phone that is WORTHLESS! All this rip off place that sells Chinese Junk is willing to do is send me a couple parts that might fix the problem. This means I paid for one thing and was sent a piece of junk that I must fix! And wait for who knows how long I'll wait for the parts to boot!!! The Kicker: Now, they phone Don't Answer the Phone! I'm not finished with this here. I'm a disabled Vet that lives at below poverty level income. I saved for This? No way. I'm going to complain to every forum I can find And take legal action. Save yourself the trouble. Order Elsewhere!

First I want to say they offered a great price on the product I wanted. I received the item as described minimal scratch and chip but great bike... Coolster 125cc ATV. Ran great until one day it wouldn't start and i checked everything and it was the key wasn't passing power so i called within warranty, left voicemail with no return response. So i sent online request and there system is so old it doesn't send a confirmation email i submitted anything so i called and called no answer. Got through a month later and sorry your warranty is up. So i asked for manager and the guy GIO is parts hung up on me 6 times then i broke and used a few un choice words and finally he got a supervisior and she just blamed me for treating him bad and swearing and liying about sending the request. so in the end I have to buy the 8$ part and leave a bad review for a great atv / bike. There customer service shows check all there reviews and sites. She stated they have a better review margin than the competition but that really doesn't make them a great option. Told me i felt entitled and was rude, well why did the guy hangup before i ever got mad.