SuperiorpowersportsReviews of superiorpowersports.com

Response from SuperiorpowersportsJul 11, 2018

Thank you for the kind words Sean and for taking the time to leave us a review of your experience. Enjoy the Ride! -SP

Response from SuperiorpowersportsJul 11, 2018

Hello Travis, We are very sorry to hear about your experience. As it states in the confirmation emails and under our Maintenance link on the website, you should always check your nuts and bolts between all rides. We also advise our riders to use Loctite on all bolts and nuts. Our warranty claim will replace parts damaged during shipping or issues caused by the manufacturers flaws. However, once the vehicle has been ridden and if the proper maintenance was not taken we cannot cover those liabilities. We apologize for this issue and have refunded you the assembly fee and we hope to have you back up and riding. We will do whatever we can in our power under the guidelines to earn your business back and are truly sorry to hear about your disappointment in how our team has handled your issues as we will continue to look into this. Thank you, -SP

Response from SuperiorpowersportsJul 11, 2018

Lucas, We are thrilled to hear how much you're enjoying your ride and would love to see a video posted on our Facebook! Be sure to keep up with the maintenance as it will allow the live of your vehicle to last years! Enjoy the Ride! -SP

Response from SuperiorpowersportsJul 11, 2018

Hello Maurice, Average is unacceptable by our department as we are striving to be greater! We promise that your next experience with us will be effortless and sensational! We hope to have your business again in the future. Enjoy the Ride, -SP

Response from SuperiorpowersportsJul 11, 2018

We are very sorry to hear about your disappointment. On many scooters, we cannot attach the lights or side mirrors as they will break during the shipping process. However, it is only a simple screw and plug. The note on all vehicles, as well as the confirmation email, and maintenance link always suggests to go over the bike to assure that all nuts and bolts are securely fashioned as shipping sometimes rattles these loose. To prevent these bolts and screws from loosening we always recommend adding something like Loctite to the vehicle. We would love to help you with any maintenance questions that you may have and hope to earn your business in the future. Thank you, -SP

Response from SuperiorpowersportsJul 11, 2018

Hello Cai, We will never ship a damaged unit to a customer. However, sometimes issues occur by the shipping company, and if that is the case we will file a shipping damage claim on your behalf and ship you out any replacement parts. Simply file a damage claim and include pictures of the damage so that we can accurately get you the correct replacement parts. Thank you, -SP