Superior Cruise & TravelReviews of superiorcruiseandtravel.com

Superior travel booked a group trip down the Rhine River for this past September. The trip was cancelled due to Covid. They have not refunded the groups money with some of our friends receiving no refund while others receiving 50%. Do not use these guys as there is a lawsuit pending and probably another coming to collect.

Here’s my review We had a ten day vacation in Hawaii. Before leaving, I talked to multiple people about the room/bed setup being incorrect. They told me that the beds couldn’t be changed because of the code that was used when booking. We were able to make the corrections by ourselves once we arrived at the resorts. I spoke with Rosalind about this the day before we left and she was to email me an updated itinerary. I never received it on that Tuesday. There was also a discrepancy at both resorts about breakfast being included. I was told multiple times by Sheryl that they were included at both resorts. Rosalind said she checked the taped phone calls and nothing was ever mentioned about breakfasts being included. I guess I was lying about that. I also had to call Rosalind about transportation from the airport to the resort and transportation from the resort back to the airport for our next flight. None of this information was ever given to me. I didn’t appreciate a phone call from Rosalind at 3:00am Hawaiian time. She knew what time it was when she called me and then said I didn’t expect you to answer. My daughter gave a review that was blocked by Superior and I was told by Rosalind that she needed to tell the truth. Well she was told the truth by me. I would not use this agency again for a trip. All was good when I was dealing with Sheryl but once she left I was passed from person to person to get any information.

We had planned our Hawaiian vacation for over a year. When our original agent left, we were never really given another agent to work with. Our attempts to contact someone about travel details the week before our trip was difficult. When we arrived at the hotel, first we were told that one if our 3 rooms were cancelled. Then we did not get a room with a king bed, as was what the agent said we would get. Then we were informed that our package(at this hotel and the next) diss not include daily breakfast as was originally promised. The owner of the company called us at 3:00am on our vacation to tell us we can try to charge our breakfast to the room and see what happens 😕. We would not recommend this agency to anyone.

Just spoke with Rosalyn Smith to book our flight and hotel to Ghana. She was very polite and attentive. I am hoping to have a great experience with Superior travel without any issues. So far was quoted a great feasible price to Africa. Thanks Rosalyn for the welcoming experience asking all my questions and getting everything I needed in one phone call. I usually do not give a review until the end but I am confident Superior will provide all my future needs in a professional manner as such as today.

Fred Avery was extremely helpful throughout the whole process, even during the trip. It was my first time abroad so I called a lot. He answered all my questions in detail, and was available when I needed him during my vacation. I will definitely be using him again!

Please ignore Sevanaha Whitaker Post number one she had no business posting such lies. I purchased all the tickets for our family snd I have dealed eith a lot of agents before and never got the service I got from Sheryl Mymam. She was very to the point and if there was a problem she fixed it as soon as she found out infact the name change was a problem cause she had to change both air and cruise but finally got it done and the problem was from two reason at the hotel. First the people checking in did not check in according to the rooms they were in on the cruise and second the hotel did not catch it until Sheryl called within 10 minuets of the call from Karen Primmer and they figure out that the very first person who checked in started the snow ball. I, Carole Driscoll’s was suppose to land first but my plane was detained buy 3 hour non of which was Sheryl fault airlines do that sometimes because of weather was the case here and so I couldn’t instruct the people how to check in. This was not again Sheryl it was the hotel not having there ducks in order. When Sheryl got thru with them they fixed the problem and gave us a free brunch to compensate which they did not have to do. The bus picking us up to take us to the port picked us up like he was suppose to very nice driver and The company just didn’t really have a bus to accommodate 25 people and there bags since some backed all but the kitchen sink. From the time I booked the cruise to just before we left my son fell and broke both his heels so he was wheel chair bound Sheryl changed there state room to a handicap room at last minuet with no hassle or money involved then my grandson was picked for all stars and at his age that was more important than the cruise. I figured I was out the money for plsne and cruise but I asked Sheryl if my granddaughter could bring her friend to take his place. Again this was 2 days before the cruise. Sheryl did wonders she got the cruise to change the reservation and I was out just the plane fare which he could use later if he wishes and was able to get a plane ticket on the same plane with the group from Oregon. I want to say Sheryl had her hands full cause she was dealing with 35 people from 4 different states and if all that happened was spelling of names which I gave her then wow not to bad. This women made sure that everyone got where they were going at the right time I even cslled her the last day of the cruise to see if we were getting the same bus going back to the air port since the driver didn’t give us any information. I would recommend Sheryl Mymam to everyone I know cause she is the most caring person she is there to please you snd st your beckcome call. Thank you and I’m so sorry for they review my granddaughter gave I can see she is being very ungrateful

my wife is delighted with the organization. Thanks for the great work.

Chris was great. He was a super help with my travel plans to California and my family's trip to Alaska.