David
$400.00 mistake.
$400.00 mistake. Paid for insurance, and had to cancel due to unexpected surgery, but lost an additional $400.00 on top of insurance cost due to SC&T error. They forgot to cancel the private transport they arranged from the airport... this should not be the customers problem considering that is what the $500.00 non refundable trip insurace was for... now I'm out $900.00. Bad business to hold on to a customer's funds and tell them they'll try to reimburse them on their next vacation...
Response from Superior Cruise & TravelSep 20, 2018
David, Very sorry about your experience and as I stated would have taken the $400 off the new booking when you rebooked I am very surprised to this review considering how many times we have booked you without incident




