Superior Cruise & TravelReviews of superiorcruiseandtravel.com

Response from Superior Cruise & TravelNov 9, 2024

Thank you for your feedback. We are pleased to hear you had an wonderful trip through the Mediterranean, although at the best price available, offered and accepted at the time of purchase. Wishing you the very best everywhere your future travels take you.

Response from Superior Cruise & TravelJan 4, 2023

We can only imagine how you and your wife must be feeling with your travel credit of $3,874.72 expiring today which is also the last day your trip could have departed. The last three years have changed so many lives and circumstances in countless ways. We are saddened to hear of your circumstances which prevented you from traveling as planned. That said, we are surprised and baffled to hear of your dissatisfaction with our services provided to you and for you. After thoroughly reviewing your account including emails and several recorded calls, we have a clearer picture of your frustration after three cancellations and nearly a dozen “plans” to travel. Unfortunately, your honeymoon in March 2020 was cancelled at the onset of the pandemic. Like many others and knowing what we know today, accepted of future travel credit with the bonus funds greater than your initial purchase was the much more enticing option. Well before the extension of the expiration date, your future travel credit was applied to your 1st rescheduled trip to celebrate your 1st anniversary March 2021. Sadly, you had to cancel a month before departure and new travel credit was issued under your travel protection coverage. This travel credit was applied to your 2nd rescheduled trip departing in December 2021, the last opportunity to use the bonus credits and six months before expiration. Fortunately, your travel protection coverage afforded the flexibility to cancel for any reason for a new future travel credit only, excluding bonus credits initially offered, even when you cancelled less than 18hrs before departure. We understand trepidation, caution and prudence which is still common when planning international travel today. With your expressed concern for international travel and 13 months remaining to use your newest travel credit, it appears you were offered local and regional destinations over a weekend or two to help put you and your mind at ease, ideally without any out-of-pocket expense. Some options were within driving distance of your home, all of which were not options for you and your wife. In the spring of 2022, your frustrations had clearly mounted and prompted you to reflect and graciously offer an unsolicited apology to one of our team members. Excerpt Email from May 5, 2022: “First off...I want to apologize on my behavior to you...I understand if you do not want or will not work with me. If you decide you do want to work with us, we both have changed jobs...We are just now in a position to where we can start thinking about a trip again...Again I do want to apologize and hope you can forgive me.” Your heartfelt apology was accepted and shared with our team as we believe everyone deserves compassion, not only a second chance as we rarely have the full picture of what someone is going through under the pressures of our world today. Sadly, what became our final attempt to assist you with the use of your travel credit did not come to fruition for reasons unknown until today for a trip to depart December 23, 2022. Email from December 9, 2022 “Sorry, we are unable to take the trip. I guess we will just not use the credit. Really sucks” We agree with you, Keith, it "sucks." It also remains unclear how the perception of our services provided to and for you correlates with the upset and truly disappointing loss of your expiring travel credit. It is our desire for our clients to travel and explore while creating fond memories to reflect upon for a lifetime, or at least until their next trip. As your third anniversary approaches, we hope you celebrate well, together.

Response from Superior Cruise & TravelOct 11, 2021

Dear Rebecca, Like you, we at KROZ, LLC wholeheartedly agree and believe you are entitled to a refund for your involuntarily cancelled trip to Italy in 2020. Unfortunately, the terms of your contract with Superior Cruise & Travel, LLC appear not to permit a refund under "any circumstances." The documentation provided to you was to help you proceed though any legal process for recovery. We are here to assist and support you in any way permissible under such an impervious interpretation of your terms and conditions.

Response from Superior Cruise & TravelApr 27, 2021

Welcome home! We agree, it is frustrating we were unable to initially authorize the car rental charges to your debit card. However, we were pleased to help you by securing a cost effective car rental during a car rental shortage which did not require an additional onsite $1,000 deposit, as you were unable to secure a vehicle on your own. As we discussed, our travel supplier partner Bedsonline, has assured us the partial holds, although unsuccessful transactions, will automatically come off of your account. If you have any issues with the unsuccessful charges, please contact us and/or your bank.

Response from Superior Cruise & TravelJan 23, 2021

Hello Dean, Thank you for taking the time to leave a review and comment. Like you, we at KROZ, LLC wholeheartedly agree with you and believe you are entitled to a refund for your involuntarily cancelled dream trip. Unfortunately, the terms of your contract with Superior Cruise & Travel, LLC appear not to permit a refund under any circumstances, thus the need for the legal process. We are here for you and continue to support those affected by such an impervious interpretation of your terms and conditions.

Response from Superior Cruise & TravelSep 11, 2019

Octavian, After researching your name we have no record of anyone by your name calling our agent, perhaps you have the wrong agency?