Superior Cruise & TravelReviews of superiorcruiseandtravel.com

For the most my experience was good but what Idon't like to is to be told the same thing over an over again like your deposit is nonrefundable it was said so much until I finally said I would not be booking this trip if I wanted to get a refund

Still writing from a staff member to respond

Very friendly travel agent until I had completely booked (and paid for) all planes, trains, and hotels. Then agent's behavior changed dramatically -- not friendly at all -- answered some of my questions briefly and others not at all. Seemed angry that I even asked questions.

I would rate this lower, except that the planning of the trip was great. Looking back, I guess it was because they were getting my money. After the money was received and the trip was in progress, that was when the helpfulness vanished. On a trip to Hawaii, me, my husband, and my 16 year old daughter had to share a queen size bed for 4 days. When I called my travel agent about this, I was told it would be corrected, and we should not have to sleep 3 to a bed. It never was. We had to call our next destination to correct it ourselves. I would never use them again.

We had the agent put together a FL vacation that included both flights, transportation, hotels and tickets to Universal and Disney World. They got the tickets wrong for Universal and I had to spend hours trying to get it straightened out. I did more work to get it fixed than the agent did, and frankly, one of the reasons I decided to use an agent was to have someone to rely on to take care of any issues that may arise. She also booked us on Mears to and from the airport, even though we only needed it from the airport. She should have known that as we were staying on a hotel on property at Disney the Magic Express would take us back to the airport. It took quite a number of weeks to get that refunded, as I did more work to make it happen than she did. The hotel room was also the very furthest one from the lobby, restaurant and transportation, even though she knew we were late 50s. Not sure I will use this company again.

Our travel agent was great at communicating and helping us out due to the short time we booked beforehand. The room at the resort was nice as we expected, not as was promised. We had to move rooms a few times and after wasting several hours of our vacation on this issue, we finally received a room that was comfortable and had an acceptable partial ocean view. Our agent never followed up with us afterwards to see how our experience was. I probabaly would not use this travel agency again unless there was a significant improvement.