SuperclosetReviews of supercloset.com

Sales Rep: McMahon/Miles I just want to say thank you to anyone taking the time to read this. I have written this review ten times, and I do not suffer from OCD. The reason why it has been re-written so many is because my scenario is such a rich one and it deserves some actual thought. My purchase was around 5k. For me and my sister (purchase made together), this is a fairly large chunk of money to lay out on a hobby/habit/lifestyle/pastime. It really is. If you are on the fence with these guys and still have a lot of questions, please read on...I wish I knew what I knew going into this and I can't wait to share. 1) SuperCloset can handle intense pressure: First of all, though communication has been limited (time of writing 10/29), my rep has continued to respond to my questions and needs even while evacuating his family from wildfires in Santa Rosa County. The level of communication is important to note because consumer experiences are hardly ever "rich" anymore, meaning that after the "honeymoon" sale period, a lot of times the consumer can end up feeling abandoned if something goes wrong. Sometimes, especially with a large cross-country purchase like this one from a company that is new to us, it may feel like a major leap of faith or craziness to even decide to pull the trigger on something like this. If you have any of these feelings, please read on for some fine points about the proven actions of this wonderful company: *Regarding Honarable Business Practices: Anything that could have gone wrong with respect to mine and my sister's order--DID GO WRONG. I want to specify that very little of what I had to deal can be blamed on SuperCloset. The very annoying, unbelievably frustrating circumstances surrounding my two-plus-month debacle are, for the most part, irrelevant. The important thing is the way that this company responded under pressure. Here is a quick list of examples: 1) Initially, I was concerned that something would happen to delay shipment. McMahon's responses to my inquiries were a little cocky, to be honest. He was just so sure that holiday weekend, terrain, build-time, etc would not hinder their promised date. Unfortunately, MM's or my own hopes and dreams did not matter. The package ended up being lost for a bout 3 weeks. They finally found them somewhere in NJ. Needless to say, I lost my mind on several occasions. I literally have no clue how this company didn't just write me off and tell me to go you-know-what-myself. 2) I do not normally try to get stuff for free, and in fact, I'm so used to getting screwed that even if I am entitled, I usually just let it go so it isn't awkward. With regard to our issue, it was a little back and forth for a while, but in the end, the company came through, and made sure that the third-party shipper had to pay, which meant that I got some money back for my headaches. There couldn't be a more important factor with regard to ease-of-mind when making a purchase like this. Not to say that they will be giving you a bunch of stuff/shipping for free--but if you are entitled to it for whatever reason, trust me--they will definitely have your back. Period. So there's that. *Regarding Transparency and Salesmanship This issue is a little more complex to decipher. I would recommend that if you are making a purchase with SuperCloset that is above 1k, that you should literally "grill" the sales person with questions. You need to ask so many questions that they have to put you on hold to get an answer. The reason I say this is because there were things that I wish I knew, or that I had explained better. Let me clarify, that this isn't to say that McMahon was lacking in salesmanship or transparency. My point is that sometimes, when someone is really good at something and knows a lot it and is passionate about it, sometimes the particulars of a thing can get overlooked. This is what happened with MM and I. Again, philosophically, it is hard to tell if MM should have been more thorough in some of his explanations, or if I was too overwhelmed with info to ask enough of the right questions. Before I close this peaceful review (I am so freaking amped to start growing!), I want to point out some of these weak points of the sale that could have been explained better, or that I could have asked more questions about: A) How delivery works for you/me locally. It is helpful to know that SuperCloset outsources its customer service/money issues with regard to shipping to a 4th party "E-shipping." This became very relevant once SuperCloset agreed to pay for specialized shipping. It was relevant because all transactions are finalized through this conduit "E-shipping," meaning that Estes would have nothing to do with approving such a thing. So you can imagine what happens when MM says he will pay, Estes says they don't know what I'm talking about, and then E-shipping says they have no record of the transaction. Once I found out who the middle man was (E-ship), I was able to get specific dates and times when emails were sent to E-shipping so that I could go armed and ready to get what I needed out of E-shipping people. In the end, a dude named "Clint" saved the day. He was almost as good as MM. Solution: put a link to my review (lol). No, seriously, though, there should be a place maybe on website with bullet points and contacts for if issues like this arise, maybe a quick paragraph explaining the process and some tips for navigating and some "heads-up" type of things. It cost me hours (not exaggerating) on the phone to obtain the info in the above Paragraph. A FAQ page regarding shipping would have saved me so much time and effort--and SC staff as well. B) The difference between "Door" and "White Glove" delivery: When the cabinets arrive, they will be large and there will be a lot of debris. For $270, you can get Estes (in this case), to come in with 2 brutes, to bang up your cabinets for you and get them into place, while removing the trash. Sort of kidding, but not really. They were very brutish with my belongings. Luckily, despite some unsightly scratches, the cabinets are the bomb and made of some super strong steel. Despite the scratches, the product/packaging/functionality/etc overwhelmingly squashed any issues I had with the cosmetic and brutish shipping result. I would have preferred MM to blurt this out very early-on in our discussions rather than letting me discover it after all I went through. It almost felt like salt in the wound after Estes loses my package for 3 weeks and then wants to charge to carry them down four stairs for me. Anyhow, the shipping is the worst part of this whole thing. In the end, you are looking at $580 plus and additional $279 for white-glove delivery. The way MM worded Estes services did not leave me feeling like I would have to pay extra. I would recommend that all customers be cautioned on this in advance, in a straight-forward manner by sales reps. They should be trained to go over this at the end of every order in my opinion. C) Co2 tank is not included: This is a small and obvious thing, probably for most people, but I wish it had been mentioned that with Co2 upgrade, you still have to get a tank. Duh, but still...I wish it would have been pointed out. Again, I think it should be one of those things that the sales person is up-front about, even though it is obvious. D) It is weird how there is no "members" section for materials instructional videos. I am guessing that the company is trying to protect its intellectual property, and for this reason, the "good stuff" has to get emailed to you. Well, sometimes I delete emails on accident. I sure wish, now that Cali is literally on fire, that I could find these videos, or that I had a members section that I could log into. That would have actually made me feel like a king, with regard to my already generally-gleaming sentiment that I have for these people. A members area where you can watch longer videos and download instructions manuals/etc would have been HUGE. It baffled me how there was absolutely no paper instructions for this thing. Yes, they emailed me everything in advance, but even an ikea-style, tiny font, obnoxious paper instruction would have been better than harrassing MM, who is in the middle of evacuating from wild fires. Haha, he must have been so annoyed to have me asking for instructions and cheesy videos while his house is burning down, or whatever. But still, he responded to me. Probably quietly cursed me out, but he responded nonetheless and came through in every way. Thanks again for everything and I look forward to growing big, and "strong!"

First-time Supercloset purchase and grower here. McMahon helped me from start to finish on my purchase. From getting the shipping address adjusted to completely changing my order to a system that fits my needs better. He walked me through every step and did so making me feel like I was making the best choice for me and offering support the whole way. I would highly recommend Supercloset and McMahon for any needs. Looking forward to a continued relationship with Supercloset for all my future grow system needs! 2nd Review: I continued to need some adjustments to my order to be made (I have not been a particularly easy customer) and McMahon, Miles and the Supercloset team continue to impress. McMahon with the support of Miles has provided some of the best customer service I have experienced across any industry. At times, working with me was a challenge because I had placed an order that was a poor fit for my needs (my fault) and then required additional adjustments to be made even after my first order was originally amended. McMahon not only made me feel great about reaching back out, but he also got exactly what I needed to be done. He is a strong customer advocate and after this experience, Supercloset has not only gained my loyalty when purchasing equipment but I will be advocating to other potential customers for them as well.

So I ordered 4 products from supercloset from McMahon! First off I want to say how knowledgeable and polite and a great dude to talk with overall. I ordered a 5'x9' superroom, a 2'x4' that I'm using to veg in, a drying cabinet, and a germination setup. I received all of my products by the day they said they would be here and all were in great shape and all amazing products. For some reason my wifi wouldn't hook up the smart timers but again my boii McMahon came through again and said don't worry I'll send you 2 analog timers no cost. I did spend like 6 grand but supercloset and especially their employees aren't money hungry they want to genuinely help and they have done more than that so far. My cherry pie grow is underway and I couldn't be happier. And if you have any issues with shipping or getting you equipment press 4 and talk to Danny the shipping manager. It will be taken care of that day. The only thing I say can be improved is adding a t5 18'' light with the germination kit. But I bought one and it was here in a day. But overall this place is tops and I will be working with Jeff and my boii McMahon for a long to come. Thanks again guys and talk to you soon!!!!!!!!

I placed my order 4 weeks ago, to the day. After a couple days I saw a deal on their site pop up that I thought would save me more money, but I was mistaken. When I asked about my order, they then informed me that there was a "2 to 3 week lead time", and that I would receive an email when they were preparing my shipment which would take another 1- 2 weeks... I was ok with it, at the time. The past 2 days I have called them several times, first to check on my order, but after being ignored for a day I told them to cancel it. Still no response... I don't want my order any more, especially if they ignore customer. I can only assume they are trying to stuff parts in boxes, so they can charge some absurd restocking fee. I never read anything about leads times when making my purchase, or I might have thought twice. Now I am just annoyed at the lack of customer service. I want a refund, but can't talk to anyone at the place, I even used their "email us" link, no response from that either. Part 2: Within 30 minutes of posting this I got a call from McMahon(sp?). He told me he had been training a new rep for the past few days, which was why they were still catching up on calls. He was very helpful with cancelling my order, he even talked to someone on my behalf and I got a full refund, no restocking fee. Oddly, the next day I got a call from a delivery company about my order... I told the delivery company I canceled that order, and left another message for Supercloset, letting them know. If I had known my order was that close to being delivered I probably wouldn't have made a stink, but I was never informed of progress, not blaming McMahon. As far as I can understand, he was relatively new a month ago, so he is doing the best he can, with what he has. He even offered technical support after I canceled, in case I need anything down the line. My full refund cleared today, and my ordeal comes to an end. So, that is my side of the story. I am sure they deliver a decent product, based on other reviews, and my own research. Unfortunately, they have some communication bugs to work out.

If you have Any questions, call and speak with McMahon (sorry if I misspelled). He is great and very knowledgeable! He helped me with all questions and concerns regarding my purchase of a grow tent. Very happy!

Just as advertised this is Welbilt I would recommend this to anyone super closet should pat themselves on the back it was delivered when they said it would be no damage perfect shape.

ORIGINAL review — ONE star My order was shipped to my billing address instead of the shipping address I provided, despite my making two attempts to correct it before the order was shipped. While the company redirected the order and the logistics manager was polite and responsive, the company’s sales manager did not acknowledge — much less respond to — a message I sent directly to him. I hope the product and after-purchase support is better than the ordering and fulfillment process. I will update my review after my order is delivered this week and after I begin using the closet. UPDATED review — Three stars, one star short for the initial shipping fiasco, and another for not warning about possible CO2 poisoning. After my shipment was redirected to the correct address, my experience with Supercloset has been great. Setting up my Super Star cabinet was a breeze (the instructional video is fantastic!), and I was up and running within 3 hours for all but the add-ons. I’m germinating my first seeds in the Super Cloner at the moment, so it’s early days, but all’s well at the moment. As other reviewers have observed, McMahon is a great addition to the customer service team. In fact, there now actually is customer service! He responded to a message over the weekend and went out of his way to recover from the inadequate service I received before he was hired. Advice for newbies like me: My only regret now was buying the Stealth Reverse Osmosis filter, BlueLab monitor and CO2 regulator from Supercloset. I paid $316 extra for the three items compared with prices on Amazon. And for $120 more, I could have gotten a WiFi-enabled BlueLab monitor through Amazon, instead of the older model I bought through Supercloset, and still saved money. My CO2 regulator purchase through Supercloset is particularly frustrating. After setting things up, I realized I needed a CO2 controller and monitor to avoid over applying CO2, which is TOXIC to humans at high levels and also wastes CO2. That put me out an extra $200, though I would have needed the monitor/controller regardless of where I purchased it. I wish Supercloset’s product description indicated a monitor was required (recommended) for indoor use to avoid CO2 waste and possible poisoning. Here’s why a monitor/controller is needed to turn the CO2 regulator on and off; search for “Dangers of CO2: What you need to know” on co2meter(dot)com. (Trustpilot does not permit links.) So, for the total same amount, I could have ordered from Supercloset the cabinet kit and from Amazon the RO water filter, WiFi BlueLab monitor and the CO2 monitor/controller I didn’t realize I needed for a safe indoor installation. Unfortunately, I didn’t realize it until I had the cabinet and filter set up and began putting the CO2 system together. BOTTOM LINE: While I’m disappointed for overpaying for old-model or incomplete add-ons, I can justify it for the combination of quality, convenience and (eventual) solid customer service. I’m willing to pay a premium for (mostly) one-stop shopping, education and the high-quality build of the cabinet and components Supercloset provides (I’m the type of sucker businesses want as customers, I guess).

I don't know what's better the customer service or the product this place is great and McMahon is the best sales person I've ever dealt with went above and beyond for me and didn't even have to but did anyway. If you are trying to decide if it's worth it the money then just buy it now there is no better product online it will pay for itself in less than a year. I am so pleased and satisfied with this company and this product that not only will I my again some of my friends have already purchased Thanks supercloset and a special thank you to McMahon Newton