SuperBiizReviews of superbiiz.com

Response from SuperBiizJan 11, 2018

Thank you for your feedback. We’re very sorry to hear you ended up canceling the order you placed during the holidays. The holiday season caused an unexpected & overwhelming amount of orders that caused major back-ups. With our offices/warehouses being closed to observe the national holidays, this caused even further delays and we do apologize for the inconvenience this may have caused you. We will be reviewing the events that occurred this holiday season to improve our services in the future. Should you have any other concerns, please do not hesitate to contact our Customer Support Team during business hours Mon-Fri, 9AM-5PM PST (1-866-931-2075 or [email protected]).

Response from SuperBiizJan 8, 2018

We’re sorry to hear the product didn’t work out for you. Our Customer Support team provided a free shipping label for you to send the product back to us. We’re very sorry you feel our emails sound threatening and unfriendly. The information provided in the emails is to clearly communicate the details of our RMA policy to the customers in a concise manner. We will review the content and adjust as needed on future emails. Should you have any questions or immediate concerns, you can speak directly to our customer support team over the phone during business hours Mon-Fri, 9AM-5PM PST (1-866-931-2075). Thank you.

Response from SuperBiizJan 9, 2018

Due to the observance of national holidays (Christmas and New Year’s), your order did indeed experience delays and we wish we had Santa’s elves to help us! We’re glad to see your order was picked up by the courier service last week and is on its way. We’re also happy to see the 1st order you placed with us was processed and arrived to its destination within five business days. Should you have any further concerns, please do not hesitate to contact our customer support team Mon-Fri, 9AM-5PM PST (1-866-931-2075 or [email protected]). Thank you.

Response from SuperBiizJan 4, 2018

Hi there Levi! Thank you so much for choosing to shop with Superbiiz during the holidays. We understand our customers’ urgent needs and our CS team is always available to chat over the phone for immediate concerns during business hours Mon-Fri, 9AM-5PM PST (1-866-931-2075). Our processing times are usually much shorter and within 1-2 business days. Your order was placed on Christmas Day and while we love our jobs, our employees were given the 25th & 26th off to observe the national holiday. We did receive the two emails sent on the same day and a Customer Support team member replied to you during business hours to assist you with your concerns. We understand your frustration and applied a refund to your shipping. We will be addressing all of the unexpected issues that our customers experienced during this holiday season and will make improvements in the future. We thank you for your understanding & patience during this time.