SuperBiizReviews of superbiiz.com

Response from SuperBiizDec 20, 2017

Thank you for shopping with us, Kevin. Did you happen to have another order you are referring to? Free Shipping was actually applied to the order referenced on this review. We are sorry to hear you were not satisfied with delivery times. We received your order on Thursday evening after our offices were closed, but was able to process it immediately the next day. This is within the 1-2 day expected time period stated on our FAQs page. Looks like UPS was unable to include it on their last pick-up before the weekend, but was able to pick it up the following business day on Monday (our warehouses/offices are closed over the weekend). UPS Ground Shipping does take anywhere from 5-6 business days when shipping from the West Coast to East Coast, but we do offer expedited shipping options during checkout, should you need the product sooner. You can also find estimated shipping times on the UPS website. If you have any other concerns about ordering and shipping, please do not hesitate to contact our customer support team - Mon-Fri, 9AM-5PM PST by phone (1-866-931-2075) or email ([email protected]). We hope we’ll be able to assist you with a purchase in the future.